Nissan Corp. Consumer Relations Reps/Managers

[smlatino]

Just thought I'd start a thread that names the Nissan Corps. customer relations reps and/or managers and your experience with them. These are the people you deal with when you file a claim about your vehicle (1-800 line). Not looking for dealership or service manager experiences.

I'll start by saying that I dealt with a particular manager named Jeff (or Geoff) and he tried his best to get rid of me without admitting any fault on Nissan's part. He accused me of driving through "rough conditions", which caused my truck to consume water on the floor board. I admit it, we have some huge potholes in New Orleans, but c'mon! After my truck was in the shop for 29 days he finally offered to issue a gold preferred service maintenance package for me. I really get the feeling that these reps are there simply to collect a check, and couldn't care less about Nissan or their reputation. Just my feeling.

[bestatchess]

I think this is a great idea for a thread.

[Doghouse]

Nissan reps. I have used:

Marcel - Not bad
Racquel - Very nice and interested in my problems and solutions.
Evia - Very Nice!! wish I could have her all the time. Excellent CS!
Adam - Worthless POS who should not be allowed to answer phones
Tiffany - Nice understanding and willing to look up information and ask around for answers. Second only to Evia.

[Still thinkin]

I am at 37 days without my truck still no fix in site.

I dealt with Jason, employee #303
No help at all.Offered to have his supervisor call me back
the next day and no one bothered to call.

[stevemis]

Of all the people we've dealt with in Customer Service, Kim seemed to be the nicest.

Nobody at Customer Service would actually *do* anything, but at least Kim was nice about it. I suspect Kim is a second tier representative.

Should your case progress to the "Arbitration Department" my only advice is to get an attorney and have them handle it from there.

-Steve

[homer]

I had a bad service department experience and called consumer relations, dealt with someone named Erin. Very sweet and pleasant, but also as useless as tits on a bull.

[waitingfortitan]

Erin - useless, no follow up to numbers of calls, nice but useless
Cicely - useless, no help
Jay - useless, no follow up as promised

There where a few others that I do not have names for however all where consistently useless with regards to problem resolution - some where just nicer about there time waisting uselessness than others.

[kbutton]

Celia - no help
Peter - so far - no help - doesn't call back either

I think they are trying their best to stick me with the truck rather than take care of all the service problems and make sure I am happy.

[LuvMyTitan]

Originally Posted by homer

I had a bad service department experience and called consumer relations, dealt with someone named Erin. Very sweet and pleasant, but also as useless as tits on a bull.

Tits on a bull.....

Sad but true

[Robbs]

Originally Posted by LuvMyTitan

Tits on a bull.....

Sad but true

Was Erin a man or woman. I had a guy named Erin and he sucked. He kept repeating "Nissans official position is to repair your vehicle." I expressed my concern that Nissan had tried(service dept+tech line) and that they were 0-10 fixing it and that Nissan had an official postion that they could not deliver on. But the answer was "Nissans official position is to repair your vehicle." Would not discuss the matter or concern in any way.

Robb

[LuvMyTitan]

Originally Posted by Robbs

Was Erin a man or woman. I had a guy named Erin and he sucked. He kept repeating "Nissans official position is to repair your vehicle." I expressed my concern that Nissan had tried(service dept+tech line) and that they were 0-10 fixing it and that Nissan had an official postion that they could not deliver on. But the answer was "Nissans official position is to repair your vehicle." Would not discuss the matter or concern in any way.

Robb

Don't know, I was just being facetious. However, since Homer said Erin was sweet and pleasant, I hope Erin was a gal!!

[HVACman]

Originally Posted by homer

I had a bad service department experience and called consumer relations, dealt with someone named Erin. Very sweet and pleasant, but also as useless as tits on a bull.

or 'tits on a nun'.

[homer]

Definitely a woman! Very nice on the phone, but useless when it came to resolving my dealer complaint.

[FLfinfan]

All these people are.... are a buffer zone between you and the slap ****s at Nissan. They are there to make you feel like someone is listening but in reality the do NOTHING. They are the moat that keeps the mongal hordes from the gate. Heaven forbid Nissan would actually do something besides collect money.

[ZubbyZu]

Just a waist of time and energy calling the 800 number. Might as well replace the agents with voice mail. Nissan and customer service is like oil and water.