performance nissan sucks

armymedic1 · 11-22-2004, 02:54 PM

What I noticed about this particular dealership was how well they treat you before your purchase then after they got you.....THEY DON'T CARE! just purchased my titan a month ago for $31,000 and after purchasing the vehicle my salesperson tells me he only has one key and no manuals but he'll get them in a few days. Wait after wait he tells me to come in today to pickup sets of key and alarm and manual. Went to see him and already he gives me the run around and tell me to go the parts/service. The manager tells me to wait and see if he had alarm and keys in stock and after waiting for 1 hr. he gives me the bad news that they're on backorder. I mean we're talking 1 month now! On top of that the vehicle did not have the tie-down cleat lugs and wrench which was suppose to be on my truck since it's part of the package I bought. Still, he tells me I have them....went today to get my parts and they told me they have to order. What the HELLl! I ALREADY purchased my truck couldn't you just grab a new one from another titan? NO!! We have to order......what a piece of crap company. On top of that the steering wheel is so OUT OF ALIGNMENT and faces to the right. The service manager tells me to leave it overnight which I couldn't cause I have to drive my mother to the airport. No rentals allowed by BTW. Then he went on to tell me it'll be fine driving like this.....he also said all the used cars drive like that. I'm SHOCK! This is a NEW vehicle, shouldn't be pulling to the right and damn it's dangerous. Then another problem I had was finding out the hard way that I have to wait 10 seconds to roll up my passenger and driver windows if it's roll down all the way. It was raining extremely hard this past saturday and DAMN windows won't work as well as squeaky wipers. Got my interiors wet and who knows what else. Today, he tells me to wait awhile for the windows to roll up and demonstrated it for me cause he tells me there's a safety switch. I'm like, so even during rain or snow I have to wait 10 seconds for it to go up. What gives. I deeply have regrets reagrding my purchase at THIS dealership PERFORMANCE NISSAN. Although it was a couple hundred dollar cheaper than another dealership. I would gladly trade my horrible experience and pay a little more than to go through the worst customer service I've ever encounter! The sales manager promises to resolve all these tomorrow. Hopefully, he sticks to his word. We'll see

Still love my truck just wished the dealership own up to it's service

Fontana Titan · 11-22-2004, 03:19 PM

Quote:

Originally Posted by armymedic1

What I noticed about this particular dealership was how well they treat you before your purchase then after they got you.....THEY DON'T CARE! just purchased my titan a month ago for $31,000 and after purchasing the vehicle my salesperson tells me he only has one key and no manuals but he'll get them in a few days. Wait after wait he tells me to come in today to pickup sets of key and alarm and manual. Went to see him and already he gives me the run around and tell me to go the parts/service. The manager tells me to wait and see if he had alarm and keys in stock and after waiting for 1 hr. he gives me the bad news that they're on backorder. I mean we're talking 1 month now! On top of that the vehicle did not have the tie-down cleat lugs and wrench which was suppose to be on my truck since it's part of the package I bought. Still, he tells me I have them....went today to get my parts and they told me they have to order. What the HELLl! I ALREADY purchased my truck couldn't you just grab a new one from another titan? NO!! We have to order......what a piece of crap company. On top of that the steering wheel is so OUT OF ALIGNMENT and faces to the right. The service manager tells me to leave it overnight which I couldn't cause I have to drive my mother to the airport. No rentals allowed by BTW. Then he went on to tell me it'll be fine driving like this.....he also said all the used cars drive like that. I'm SHOCK! This is a NEW vehicle, shouldn't be pulling to the right and damn it's dangerous. Then another problem I had was finding out the hard way that I have to wait 10 seconds to roll up my passenger and driver windows if it's roll down all the way. It was raining extremely hard this past saturday and DAMN windows won't work as well as squeaky wipers. Got my interiors wet and who knows what else. Today, he tells me to wait awhile for the windows to roll up and demonstrated it for me cause he tells me there's a safety switch. I'm like, so even during rain or snow I have to wait 10 seconds for it to go up. What gives. I deeply have regrets reagrding my purchase at THIS dealership PERFORMANCE NISSAN. Although it was a couple hundred dollar cheaper than another dealership. I would gladly trade my horrible experience and pay a little more than to go through the worst customer service I've ever encounter! The sales manager promises to resolve all these tomorrow. Hopefully, he sticks to his word. We'll see

Still love my truck just wished the dealership own up to it's service

I've purchased 4 vehicles from them in the last 6 years. They've been good to me. Sales can bite me but the service dept has been great. The key is to find the right guy. I know Javier (the service manager). He's a nice guy but not that helpful. I recommend asking for Ric Del Rosario. I've been dealing with him exclusively and he takes care of me ALL the time and then some. I couldn't be happier. Just look around when you walk in. He's the busiest guy there and for good reason. You may have to wait a few minutes to talk to him but it's time well spent.

Tell him I sent you. I think you'll be pleasantly surprised.

*Squid* · 11-22-2004, 03:55 PM

Quote:

Tell him I sent you. I think you'll be pleasantly surprised.
__________________
Drew

Hey I just got to say that what you did was cool.

senna1 · 11-22-2004, 04:00 PM

FWIW, this is a different Performance Nissan from the sponsor of this site.

new-nissansDOTcom · 11-22-2004, 05:31 PM

Hey guys, you are free to post whatever you want here, I'm just curious why you chose our section to post this????

No biggy, just curious?

vector6 · 11-22-2004, 06:14 PM

Quote:

Originally Posted by new-nissansDOTcom

Hey guys, you are free to post whatever you want here, I'm just curious why you chose our section to post this????

No biggy, just curious?

LOL...

Gramm ma used to say...

curiosity killed the cat !!...

new-nissansDOTcom · 11-22-2004, 08:32 PM

Aha, was he referring to Performance (Site Sponsor), and thought he was in their section? Are they even the correct Performance that he is referring to? We also have a Performance Nissan in our area, not related to any other Performance Nissan. Anyway, it sounds like a very unconcerned sales staff where ever this took place.

First, manuals are kept in the sales office and are provided at time of delivery. Part can order one, but if you just bought your Titan then the sales staff should have hunted one down for you.

Second, the sales person in this situation should have accompanied you to where ever you had to go to resolve these issues, which should have been to the SALES OFFICE, not parts.

And yes, those parts should have been taken off an in stock unit, so as not to inconvenience the customer.

Alarm and Keys? Is he referring to the remote key fobs?

armymedic1 · 11-22-2004, 10:17 PM

I'm sorry if I accidently refer to your dealership.....I mean it's the one in duarte, Ca. Yes, I'm refering to my 3 sets of keys and alarm system. The salesperson said these keys and manuals were missing so all I had for buying a new vehicle is ONE key and still waiting to this very day. Missing lug nuts and wrench on tie-down cleats. How am I suppose to go to a different dealership if my dealership is supposed to provide require items to operate a vehicle. No valet key, spare, 2 sets of alarm key, and manuals. Don't tell me you guys have experience this. This is totally B.S.

**CaliforniaTitan** · 11-22-2004, 11:07 PM

Thread moved from old section...

Chris

TrojanDan · 11-22-2004, 11:45 PM

Fontana Titan, I 2nd exactly what you said. My pops bought a new maxima from them in 97, and i bought my frontier from them in 00. Both times we went through my pops' car broker, and dealt directly w/the sales manager, so everything was very smooth. They have a lot of sales guys there who wouldn't konw their *** from a hole in the wall, and have only been selling cars for a month or two.

But FT had it right - when going in for service, ask for Ric. You can tell him that Dan sent you as well. I took my Frontier there for 3 yrs until I sold it to my uncle, who takes it there now. I have an 89 honda civic that is my primary vehicle, and I get all my service done at Performance, and specifically, i always deal with Ric. He is a good guy, and will frown upon and try and help you out, even those past problems. He's always there, and like FT said, he's always busy, but he's worth the wait.

JMC · 11-23-2004, 07:38 AM

Heck, just give them the truck back and tell them it was obviously not ready to be sold when you received it. The big question is why did you let this go on for so long? You took delivery with a crooked steering wheel and all the missing parts? Not trying to poor salt in your wound but you had better start playing hard ball with them ASAP.

TOTitan · 11-23-2004, 10:11 AM

They should be able to make more keys from the VIN. If you dont mind driving 45 min try Nissan of Thousand Oaks. They are definitly into customer service.

armymedic1 · 11-23-2004, 12:58 PM

JMC, you're right but I guess I put too much faith in my salesperson and I found out the hard way not realizing these problems till after I paid. Caveat Emptor or buyer beware! Just an update.....you guys are right in terms of the sales dept. Just about everybody there is a newbie and didn't know jack crap. My salesperson is all talk but his words carry no conviction....promises after promises. Finally, I went to talk to Ric at the service dept. and he took care of me. He was able to round up 2 alarm fobs and 2 keys and resolved other issues w/ the truck. For some ODD reasons the sales and service dept. don't cooordinate very well but I found Ric to be patient and helpful. Thanks

new-nissansDOTcom · 11-23-2004, 01:20 PM

All of these items are owed to you, period!!!

Demand to speak with the General Manager, and demand that they address all of your concerns immediately. Be polite but firm! This may be the first this guy will have heard about your situation. If that doesn't work, call the dealership ask for the owner's name and then demand to speak with the owner, let the receptionist know that you have spoken with the GM and have not gotten to the bottom of your concerns, and the dealership's staff seems not so concerned about your concerns! Tell the owner what has happened. If that doesn't work (THAT SHOULD), then call 1-800-NISSAN-1 and get Nissan on them, also the Better Business Bureau.

You probably won't have to go this far. Most all of these items can be taken from an in-stock unit and given to you. They should not have to order a thing (for you)!

keiffers · 11-23-2004, 03:08 PM

Quote:

Originally Posted by armymedic1

JMC, you're right but I guess I put too much faith in my salesperson and I found out the hard way not realizing these problems till after I paid. Caveat Emptor or buyer beware! Just an update.....you guys are right in terms of the sales dept. Just about everybody there is a newbie and didn't know jack crap. My salesperson is all talk but his words carry no conviction....promises after promises. Finally, I went to talk to Ric at the service dept. and he took care of me. He was able to round up 2 alarm fobs and 2 keys and resolved other issues w/ the truck. For some ODD reasons the sales and service dept. don't cooordinate very well but I found Ric to be patient and helpful. Thanks

you have to keep in mind - sales and service are TWO vastly different animals. If the sales department keeps saying things will happen that parts or service cannot possibly do, then that erodes the relationship between those departments. I can relate working in the computer industry, sales reps selling a computer and saying that it can AND will do something, but when it doesn't and you have to talk to tech support only to be told that the computer cannot and will not do what the sales rep said it would do. Basically boils down to sales doing/saying whatever they can to get you to buy their product. Sucks I know, but it comes down to if you just got home with your new vehicle, make sure that you came home with what you were PROMISED you would have and then make sure you follow-up to get anything else. If you have had major problems, then climb the ladder, cause I can assure you that if you don't get up to the GM for instance, he'll never know that his sales people/managers are doing things they shouldn't be doing. IF he is a decent GM, he will give a crap how his salespeople are treating the people that keep their dealership open. Anyway, just my $.02c worth