Serious electrical problem

MH2004 · 11-30-2004, 03:28 PM

So I noticed that my keyfob wasn't locking the doors when I armed the alarm (which did arm). Then I tried to lock the doors from inside and they didn't lock.

Took truck in today and Nissan tells me my windows no longer go down and the car won't start because the computer in the truck is in a "loop" and the diagnostic computer is locked up because the truck is in a loop.

The master tech has no clue on what is going on!!!

Has anyone had this type of issue??

To say I am pissed is an understatement. This is a new 2004 LE with 5k on it. Crap like this is not supposed to happen!! And they won't give me a loaner car as my truck is stuck there overnight!!

Appreciate any feedback!
Mark

--PART 2----

So I got my "fixed" truck back - the dealer took out a BCM (body control module) from a brand new truck and put it in my truck. All worked according to the dealer.

I was driving down the road (just after leaving the dealer) and tried the locks and windows again to see if they worked. AND THEY DIDN'T! I was fumming! Called them back and they told me to bring it back.

Brought it back the next day (this was a thursday) and they told me later that day they need to keep it in a controlled environment. So they give me $25 voucher to get a loaner as they worked on the car all day Friday.

I called today and they were able to create a sequence of actions to reproduce the failure in the BCM (don't ask me what they were - but i will find out as it was rather complicated). However they don't know why the actions taken caused the failure. So they have to keep the truck over the weekend and have no idea when I will get it back.

They have been in touch with Nissan Corp tech support and have been working with them. But this has never happened and they have no records to help assist in the fixing of it. I told them to find the freaking guy who build the damn thing and fly his *** out to Utah and fix it! (They didn't like that comment to much) They need to follow the prescribed process.

If ANYONE has EVER had this type of problem email me at markhilt@hotmail.com because my patience is running out quickly with Nissan.

Thanks again
Mark

lizardking · 11-30-2004, 03:31 PM

That sucks! We have had issues with our ECM' on our Detroit Series 60 locking up when we hook our laptop to it. They usually have to be re-programmed.

pluckyew · 11-30-2004, 04:00 PM

hmmm that sucks
they should have given you a loner car
should be a 1 day fix, hopefully

*joekrz* · 11-30-2004, 04:37 PM

Quote:

Originally Posted by MH2004

So I noticed that my keyfob wasn't locking the doors when I armed the alarm (which did arm). Then I tried to lock the doors from inside and they didn't lock.

Took truck in today and Nissan tells me my windows no longer go down and the car won't start because the computer in the truck is in a "loop" and the diagnostic computer is locked up because the truck is in a loop.

The master tech has no clue on what is going on!!!

Has anyone had this type of issue??

To say I am pissed is an understatement. This is a new 2004 LE with 5k on it. Crap like this is not supposed to happen!! And they won't give me a loaner car as my truck is stuck there overnight!!

Appreciate any feedback!
Mark

They have to give you a loaner car. Nissan warranty pays for a car rental when they take your vehicle overnight. Read over your warranty. It is in there.

drags1998 · 11-30-2004, 04:46 PM

S--TCAN the DEALER!!!!!!! And the "MASTER TECH." They dont have a CLUE!!!!!!! And go get the loaner that they OWE you!!!!

Stingray · 11-30-2004, 05:10 PM

Sounds like your "master tech" is one in name only. Believe me, you don't have to be one to get the patch. I'm a master tech(big deal). The tests you take to earn the patch are a joke.
That "loop" is poop man. I don't know the Titan, I'm still waiting for mine, but it sounds more like the tech can't find his "a hole"with both hands and he's too lazy too access the tech support. You can't rack up billable hours on the phone and warranty doesn't pay as well as non- warranty. What is more, warranty work is often given to "low man on the totem pole".Don't fight with the dealer get on the phone to the regional headquarters. DON'T vent on them. they want you happy. Explain to them your problem with the dealer and their "tech". Butter them, tell them you're not getting the type of service you been told you could expect from a Nissan dealership. Approach them about a loaner. Be polite , but firm if the person you talk to isn't co-operative get their name and ask for their suppervisor. You'll win, if you approach the division headquarters.

igotatitan · 11-30-2004, 10:29 PM

Quote:

Originally Posted by MH2004

Took truck in today and Nissan tells me my windows no longer go down and the car won't start because the computer in the truck is in a "loop" and the diagnostic computer is locked up because the truck is in a loop.

Correct me if I'm wrong, but wouldn't disconnecting the battery overnight reset the computer? It has on every other vehicle I've ever owned.