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Titan Problems & Dealer Service Having a problem with your truck? Dealer service got you down? Let us know here.

   
       

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Old 02-12-2004, 05:04 PM   #16 (permalink)
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I'm going to buying my Titan soon. Anyone have any experiece with CarBargains
"http://www.checkbook.org/auto/carbarg.cfm".

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Old 02-12-2004, 06:02 PM   #17 (permalink)
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Originally Posted by stevnmd
Gezon Motors, I know your income is dependant on sales price above invoice, and I wish you the best of luck in your career.

For everyone else:

First, always know invoice price. Be aware, invoice is not REALLY the price that a dealer necessarily pays for a vehicle. Based on volume, customer satisfaction, sales manager's personal relationship with the district sales manager of the manufacturer, floor plan, etc., pricing is negotiable. Never assume that you'll going to get a vehicle BELOW invoice though. Unless you're buying a Honda Accord or Toyota Camry, it probably isn't going to happen without some connections... Also, the dealer is making money with holdback, too. Nissan's is 2% of invoice, plus an additional 1% floorplan allowance.

There are plenty of sites to find invoice price out on. Also, a lot of manufacturer's sites are low listing it, too!

Take invoice and then add whatever you think is FAIR markup on the truck. IMHO $500 is MORE than enough. I usually shoot for $100 and negotiate from there. I refuse, and I mean absolutely REFUSE to pay more than $300 over invoice on a new vehicle. I haven't NOT bought a vehicle yet that I didn't want new.

Make an offer. The worst they can say is no. If they do, call another, and another, and another, and another dealer... If they ALL say no, make a different offer. Maybe $500 over, but a bed extender or whatever you deem acceptable.

A dealer could CARE LESS if you have cash or not. Period... As a matter of fact, they would MUCH rather you finance the vehicle than pay cash.

A common misconception about buying ANY vehicle from a dealership is that if you say it's a "cash" deal, the dealership is somehow going to think you're a God, must be loaded, and royally kiss your a$$. The opposite is true.

Unless you go to your bank, credit union, or whatever and get financing that was arranged by YOU not your dealer, you're dealer's making money off your financing unless you MAKE ABSOLUTELY CERTAIN that they are not.

Dealers have relationships with banks or manufactures finance companies. Most of the time they will get a commission on the sale of the financing. It's usually between $50 - $100. THEN, they ALSO usually get a BIG commission based on the interest rate they get you to agree to. Never, and I mean NEVER accept the rate that the dealer's finance guy first states you got approved for from the bank. The ONLY exception to this is when the manufacture is running very low interest rates as an incentive. The dealership is adding to the interest rate that the bank approved you for. It is up to your state's laws that will dictate just HOW MUCH they can tack on to the rate. NMAC may approve you for 4.5%, yet your dealer will tell you that you were approved for 5.9%. Guess who gets the additional interest? Yup, YOUR DEALER. There's some formula that's used to determine just how much the bank gives them, but they make commission.

With the truck I just bought, for instance... I was told that I was approved through Nissan for 5.9%, which was their tier 1 rate (best) on the Titans right now due to no financing specials currently being run. I told them that I needed the "buy rate". They were not happy that I even understood that term, the sales manager got a little irritated, but I ended up with 4.04%. Umm, that makes a big difference...

Many of you guys make it too difficult to buy a vehicle. Sheesh. Just set a price you're willing to pay and tell the dealer what that price is. If they say no, try someone else... Don't make it harder than it is... Haggling back and forth with a sales manager is just ridiculous. Agree on a price. If you want an extended warranty, tell them you want it AT COST, but AFTER you get the vehicle price set. If they tell you that they don't make money on extended warranties, call their bluff, don't be afraid to tell them you know otherwise, and ask to see the finance guy's price sheet for the DEALER from the warranty provider. They'll more than likely say, "Well, we never do this, but we'll lose some money on it." Or, some BS like that... If you can't get it at cost, tack $100 on as profit. They either take the $100 or nothing... Their choice..

Also, if you are trading a vehicle in, before you even START to talk about the price of a new vehicle ask them for "ACV" of your trade. That's Actual Cash Value. THAT is the figure you can shop around for. Be prepared, it'll be a slap in the face, but like with everything else, it's NEGOTIABLE! The dealer originally told me ACV of my '02 Pathfinder was $16,900. I walked out of there with an ACV of $18,500.

*EDIT*
Oh, and one more thing... For the best price, buy from inventory and buy the last day or two of the month. That's not an old wive's tale. The last day of the month the dealership needs to file his sales report with the regional sales manager of the manufacturer... If they're behind on sales they're looking to move more units in a hurry... Plus, they're about to make another month's payment on the truck if they don't move it...



WOW, You do realize that beating up the salesman means getting thrown a beating back right? With some of the buying attitudes I hear here I can tell you 100% that you will NOT get the best deal from me if you try to play hard-***. You'll get a much better deal if you're civil and you actually know what a good deal is. $500 above would get you No Deal if you are a jerk to me. $400 over may get you a deal if you can be pleasant. Get it? But the thing I guess I didn't take into consideration is the fact that I don't treat customers like most salespeople do. And I have to give everyone the recognition that alot of the time buying a car sucks because of the games you have to play. So I appologize if I sounded like an assh#ole salesman. I get irritated because of the way that people treat the salesman on top of demanding a price that kills the profit that I get paid on. I wind up working for a small commission for 2 hours while some jerk abuses me by saying things like "If you don't want my money...so and so will!" etc. I know what Titans are going for in the area and I am going to make sure that you get as good or a little better deal than my compitition. I make a living on customer service. Trust me, I want you to trust me and come back to see my in the future. I want you to tell your friends to come see me. I just forget that soooo many salespeople give the ones like me a bad rap. I see where you all are coming from. Just realize that if you're getting a good deal and your salesperson is helpful, you'll get along great as long as there is a happy medium for both of you. Both sides have to agree for best results. It's amazing how enjoyable customers get the best care. I wash all my customers cars when I see them in for service, stuff like that. Not because I have to, but because I like them. I'll get to the end here, but the bottom line is that it's a hell of a truck. Most likely the best half ton out there. (the point could definitely be argued pretty easily) I say, DO find out what invoice is, but realize there are factors that can affect it so don't assume is exactly the amount you find online everytime. BUT, I think you're setting yourself up for an "all the dealer sees in you is a sale" type relationship than someone they like. Not that you need to buy their friendship. But there are perks for being an appreciated customer and not an un-realistic, beat up the salesman, hard to get along with type. If you get the typical slimy, fast talking slimy salesman...Beat him up!! lol. Just walk out of the dealership then. Just be realistic. Off like a prom dress...

Last edited by GezonMotors; 02-24-2004 at 11:56 AM.
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Old 02-12-2004, 06:17 PM   #18 (permalink)
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Originally Posted by GezonMotors
WOW, You do realize that beating up the salesman means getting throw a beating back right? With some of the buying attitudes I hear here I can tell you 100% that you will NOT get the best deal from me if you try to play hard-***. You'll get a much better deal if you're civil and you actually know what a good deal is. $500 above would get you No Deal if you are a jerk to me. $400 over may get you a deal if you can be pleasant. Get it? But the thing I guess I didn't take into consideration is the fact that I don't treat customers like most salespeople do. And I have to give everyone the recognition that alot of the time buying a car sucks because of the games you have to play. So I appologize if I sounded like an assh#ole salesman. I get irritated because of the way that people treat the salesman on top of demanding a price that kills the profit that I get paid on. I wind up working for a small commission for 2 hours while some jerk abuses me by saying things like "If you don't want my money...so and so will!" etc. I know what Titans are going for in the area and I am going to make sure that you get as good or a little better deal than my compitition. I make a living on customer service. Trust me, I want you to trust me and come back to see my in the future. I want you to tell your friends to come see me. I just forget that soooo many salespeople give the ones like me a bad rap. I see where you all are coming from. Just realize that if you're getting a good deal and your salesperson is helpful, you'll get along great as long as there is a happy medium for both of you. Both sides have to agree for best results. It's amazing how enjoyable customers get the best care. I wash all my customers cars when I see them in for service, stuff like that. Not because I have to, but because I like them. I'll get to the end here, but the bottom line is that it's a hell of a truck. Most likely the best half ton out there. (the point could definitely be argued pretty easily) I say, DO find out what invoice is, but realize there are factors that can affect it so don't assume is exactly the amount you find online everytime. BUT, I think you're setting yourself up for an "all the dealer sees in you is a sale" type relationship than someone they like. Not that you need to buy their friendship. But there are perks for being an appreciated customer and not an un-realistic, beat up the salesman, hard to get along with type. If you get the typical slimy, fast talking slimy salesman...Beat him up!! lol. Just walk out of the dealership then. Just be realistic. Off like a prom dress...

Wow, I did not know sales men had feelings...... IM just kidding! I personally dislike car sales men just due to their dishonesty.... You seem like a decient guy! What state do you live in? I would go to a dealership to be treated this way! The dealership i was going through makes me feel like a burden when ever i ask questions, like im bothering them!
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Old 02-12-2004, 06:19 PM   #19 (permalink)
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Quote:
Originally Posted by GezonMotors
WOW, You do realize that beating up the salesman means getting throw a beating back right? With some of the buying attitudes I hear here I can tell you 100% that you will NOT get the best deal from me if you try to play hard-***. You'll get a much better deal if you're civil and you actually know what a good deal is. $500 above would get you No Deal if you are a jerk to me. $400 over may get you a deal if you can be pleasant. Get it? But the thing I guess I didn't take into consideration is the fact that I don't treat customers like most salespeople do. And I have to give everyone the recognition that alot of the time buying a car sucks because of the games you have to play. So I appologize if I sounded like an assh#ole salesman. I get irritated because of the way that people treat the salesman on top of demanding a price that kills the profit that I get paid on. I wind up working for a small commission for 2 hours while some jerk abuses me by saying things like "If you don't want my money...so and so will!" etc. I know what Titans are going for in the area and I am going to make sure that you get as good or a little better deal than my compitition. I make a living on customer service. Trust me, I want you to trust me and come back to see my in the future. I want you to tell your friends to come see me. I just forget that soooo many salespeople give the ones like me a bad rap. I see where you all are coming from. Just realize that if you're getting a good deal and your salesperson is helpful, you'll get along great as long as there is a happy medium for both of you. Both sides have to agree for best results. It's amazing how enjoyable customers get the best care. I wash all my customers cars when I see them in for service, stuff like that. Not because I have to, but because I like them. I'll get to the end here, but the bottom line is that it's a hell of a truck. Most likely the best half ton out there. (the point could definitely be argued pretty easily) I say, DO find out what invoice is, but realize there are factors that can affect it so don't assume is exactly the amount you find online everytime. BUT, I think you're setting yourself up for an "all the dealer sees in you is a sale" type relationship than someone they like. Not that you need to buy their friendship. But there are perks for being an appreciated customer and not an un-realistic, beat up the salesman, hard to get along with type. If you get the typical slimy, fast talking slimy salesman...Beat him up!! lol. Just walk out of the dealership then. Just be realistic. Off like a prom dress...
well its official i got and i didnt like it. but i learned a lesson on how to buy my next car if i ever do. the only thing i did get was a good interest rate at 3.4 for 60 months which saved me a little. i got mine at the end of the month at 1800 under msrp and it was the only crew cab they had on the lot and it just came off the transport truck. i should have waited but i have been to other dealers and i didnt like how i was treated or the person that i went with. i thought i was doing the right thing but maybe not, i keep myself up and ill never be happy when i here everyone else got great deals. i should go kick there *** at my dealer maybe ill feel better , byt probably not. im reel conseus about money and that extra 1200-1500 i gave them will not leave my mind. thats a set of 20s but im 25 and im living and learning ill be more patient next time \.
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Old 02-12-2004, 06:27 PM   #20 (permalink)
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Originally Posted by got_titan
well its official i got and i didnt like it. but i learned a lesson on how to buy my next car if i ever do. the only thing i did get was a good interest rate at 3.4 for 60 months which saved me a little. i got mine at the end of the month at 1800 under msrp and it was the only crew cab they had on the lot and it just came off the transport truck. i should have waited but i have been to other dealers and i didnt like how i was treated or the person that i went with. i thought i was doing the right thing but maybe not, i keep myself up and ill never be happy when i here everyone else got great deals. i should go kick there *** at my dealer maybe ill feel better , byt probably not. im reel conseus about money and that extra 1200-1500 i gave them will not leave my mind. thats a set of 20s but im 25 and im living and learning ill be more patient next time \.
Don't feel bad, I've been boned several times in the past too. No wonder no one likes car dealers, there's not one out there that won't if you don't know exactly what your doing.........and I would bet that includes our very own Gezonmotors.
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Old 02-12-2004, 06:38 PM   #21 (permalink)
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Originally Posted by JetForeman
Don't feel bad, I've been boned several times in the past too. No wonder no one likes car dealers, there's not one out there that won't if you don't know exactly what your doing.........and I would bet that includes our very own Gezonmotors.

Take it easy now...lol If I "boned" you, you'd never come back and see me. Now am I making money...or am I losing money. But I can tell you first hand that I don't like most car salesmen and if you put me in a room with them I'd be the first to find a way out or kill someone lol. It's a vicious circle out there. It isn't going to change any time soon, so do what you have to do. I understand where you all are coming from. But I have to admit, all these car salespeople you are talking about are the ones that make me embarrased to tell people what I do. Take care and as always, feel free to ask questions. If I can help, I will. Good luck buying all those Titans!
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Old 02-12-2004, 06:39 PM   #22 (permalink)
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Originally Posted by JetForeman
Don't feel bad, I've been boned several times in the past too. No wonder no one likes car dealers, there's not one out there that won't if you don't know exactly what your doing.........and I would bet that includes our very own Gezonmotors.
thanks jet i knew they me but i blame ford for that ****y truck i had to get rid of in a hurry ford and ill see you in court for forcing me to make a bad decision to fast . i really would like to thank everyone here for good info and hope that i can provide info that helps someone. most dealers will and do you so dont anyone tell me they dont. the finance guy tried to stick it to me after i had been there 5 hours and i blew up and he knew he better back the hell up before i walked. he tried to bump my interest rate up a 1/2 point and i snapped. so i think a good dealer deserves 500-1000 over invoice depending on how they treat you. please everyone console me, lol lol cause im being a
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Old 02-12-2004, 06:42 PM   #23 (permalink)
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Originally Posted by got_titan
well its official i got and i didnt like it. but i learned a lesson on how to buy my next car if i ever do. the only thing i did get was a good interest rate at 3.4 for 60 months which saved me a little. i got mine at the end of the month at 1800 under msrp and it was the only crew cab they had on the lot and it just came off the transport truck. i should have waited but i have been to other dealers and i didnt like how i was treated or the person that i went with. i thought i was doing the right thing but maybe not, i keep myself up and ill never be happy when i here everyone else got great deals. i should go kick there *** at my dealer maybe ill feel better , byt probably not. im reel conseus about money and that extra 1200-1500 i gave them will not leave my mind. thats a set of 20s but im 25 and im living and learning ill be more patient next time \.

Also, relax. That isn't a bad deal. I know most dealers around here won't do less than sticker on an order right now and ALOT of places in the country are selling them for sticker...no less. Depends on where you are, but I wouldn't call that boned necessarily. lol Make sure they treat you well or go elsewhere next time and make sure the next place knows why you left the last. They'll make sure not to make the same mistakes if they're smart!!
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Old 02-12-2004, 07:05 PM   #24 (permalink)
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Originally Posted by GezonMotors
Take it easy now...lol If I "boned" you, you'd never come back and see me. Now am I making money...or am I losing money. But I can tell you first hand that I don't like most car salesmen and if you put me in a room with them I'd be the first to find a way out or kill someone lol. It's a vicious circle out there. It isn't going to change any time soon, so do what you have to do. I understand where you all are coming from. But I have to admit, all these car salespeople you are talking about are the ones that make me embarrased to tell people what I do. Take care and as always, feel free to ask questions. If I can help, I will. Good luck buying all those Titans!
If I came back to see you, chances are you wouldn't be there anyway. Besides, why would I want to come back and see you??? If I have a problem my new best friend will be the service manager, now he/she is the one that can make or break the ownership experience....Car salesmen that stay more than a few months with one dealer are rare. Most everyone I've ever dealt with had only been there a few months and only doing it until they can get a better job. The reputation of the car salespeople is their own fault. While they're smiling and shaking your right hand, their left hand is digging in your wallet, low balling you on your trade-in, playing games with the price of the vehicle, interst rates, service plans, etc. etc. Now tell me that you've ever told anyone in the past that "they could do better if they held out a little longer"??? The only "rude" buyers are those who know better.......
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Old 02-12-2004, 07:15 PM   #25 (permalink)
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Originally Posted by JetForeman
If I came back to see you, chances are you wouldn't be there anyway. Besides, why would I want to come back and see you??? If I have a problem my new best friend will be the service manager, now he/she is the one that can make or break the ownership experience....Car salesmen that stay more than a few months with one dealer are rare. Most everyone I've ever dealt with had only been there a few months and only doing it until they can get a better job. The reputation of the car salespeople is their own fault. While they're smiling and shaking your right hand, their left hand is digging in your wallet, low balling you on your trade-in, playing games with the price of the vehicle, interst rates, service plans, etc. etc. Now tell me that you've ever told anyone in the past that "they could do better if they held out a little longer"??? The only "rude" buyers are those who know better.......
thanks jet for giving them hell, next time i will pay to fly you downa nd you can go as my dad and we will get my vehicle at invoice or we will the hell out the salesman. lol lol. i bet after i left they were laughing there as off saying what a moron. does he know he just bought my 20s for my titan,lol oh well i learned and learned and learned that dealers dont change. i should have and told him my dog died and i had a deathly illness and i needed to buy at invoice for my last wish. lol
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Old 02-12-2004, 07:17 PM   #26 (permalink)
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If I came back to see you, chances are you wouldn't be there anyway. Besides, why would I want to come back and see you??? If I have a problem my new best friend will be the service manager, now he/she is the one that can make or break the ownership experience....Car salesmen that stay more than a few months with one dealer are rare. Most everyone I've ever dealt with had only been there a few months and only doing it until they can get a better job. The reputation of the car salespeople is their own fault. While they're smiling and shaking your right hand, their left hand is digging in your wallet, low balling you on your trade-in, playing games with the price of the vehicle, interst rates, service plans, etc. etc. Now tell me that you've ever told anyone in the past that "they could do better if they held out a little longer"??? The only "rude" buyers are those who know better.......
Whoa, what does your therapist think about that? Just kidding... I am the newest there at about a year. most over ten years and four over 30 years. As I said, this isn't your typical dealership. Now let's realize that this attitude is the type of customer I don't want to deal with anyway. Can't we all just... get along? lol
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Old 02-12-2004, 07:21 PM   #27 (permalink)
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thanks jet for giving them hell, next time i will pay to fly you downa nd you can go as my dad and we will get my vehicle at invoice or we will the hell out the salesman. lol lol. i bet after i left they were laughing there as off saying what a moron. does he know he just bought my 20s for my titan,lol oh well i learned and learned and learned that dealers dont change. i should have and told him my dog died and i had a deathly illness and i needed to buy at invoice for my last wish. lol
c'mon now, I'm only 37........my son is only 6!!! No Dad thing but definitely would help as a friend.... There are many lessons in life that are usually learned the hard way, just put this one behind you and enjoy your awesome truck.
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Old 02-12-2004, 07:28 PM   #28 (permalink)
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c'mon now, I'm only 37........my son is only 6!!! No Dad thing but definitely would help as a friend.... There are many lessons in life that are usually learned the hard way, just put this one behind you and enjoy your awesome truck.
hey jet didnt mean to offend you i was only kidding and my mom is 42 but all help is greatly accepted. i was wanting a kingcab and did all my homework and had invoicing and everything and when i went to look the crew had everything i wanted and i did not have a clue as what invoice was because i didnt research it. again jet did not mean to offend you im sorry
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Old 02-12-2004, 07:29 PM   #29 (permalink)
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Got Titan

You got an okay deal, not a great deal but an okay deal so don't beat yourself up, many dealers will not budge more than a few hundred off of MSRP right now so you did good. As for me, this 26 year ordered his Titan for $400 over invoice.
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Old 02-12-2004, 07:32 PM   #30 (permalink)
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hey jet didnt mean to offend you i was only kidding and my mom is 42 but all help is greatly accepted. i was wanting a kingcab and did all my homework and had invoicing and everything and when i went to look the crew had everything i wanted and i did not have a clue as what invoice was because i didnt research it. again jet did not mean to offend you im sorry
I was just kidding too, don't worry.......I'm rarely ever serious, except when it comes to taxes and buying cars...
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