Couple of New Problems

[kingoftheroad]

I've been driving Nissan trucks since 1989 and they've all been GREAT trucks! I've bought my Nissan trucks from a couple of different local dealers and I have received GREAT service from both of them but, it amazing how different each dealer is in how they see & handle problems, its like day & night. I can definitely say that if your unhappy with the level of service you've received at your present dealer, go somewhere else!! You'd be surprised in the differences in service from dealer to dealer, this is common among all car companies, not just Nissan. If all else fails, contact Nissan Regional Headquarters and tell them your story, they'll be on that problem faster than you can sneeze!!!! I've recommended lots of people to the Nissan experience and so far I've had no complaints on my recommendations!!!

[pi3yeargrad]

Originally Posted by JetTech

Well I took my beloved truck into the dealership today and they found that the plug on the fan switch was just barely attached from the factory, so they clipped it on with no other problems. The leak on the passenger side floor was determined to be a sunroof drain hose that had kinked, so they shortened it about 3 inches and routed it back into the frame rail. That was the second truck they had seen with the wet floor and they said the drain hose for the sunroof is too long causing it to kink when it goes into the frame rail. Just FYI for those of you with sunroofs.

I dont have a sunroof, but Ive had the same problem with my passenger side...they tell me that its a drain thats plugged but I still havent taken it in yet...they keep giving me bull bout everything so I havent really made time for their bull...

[Kronos1965]

Gee Dale, look what you started!

Hersheymilkdud, I'd be upset too-that kind of poor customer service would drive anyone crazy. I'm sorry to read about it and I've experienced poor customer service and went to another dealership that is light years ahead of every other Nissan Dealership in the area. It certainly made my driving experience a whole lot better.

But that's not solving your problem.

1. Good job on the pictures. Keep doing it.
2. If they say it's a leaking door seal-did they "fix it?"
3. Ask them if why they ruled out a kink in a hose from the HVAC?
4. Ask them under what conditions would they replace the carpeting in your truck?

5. Get that in writing and then send that to Nissan Complaint people.

AS AN OPTION, what about having the carped pulled out of your truck right now? That way, you can definitively see where the water is coming from and that would be the best picture of all! Can't you just imagine the possibilities when you prove you're right?

Either that or go ahead and install Linux bedliner in the bottom, a drain hole/drain plug and wear swim fins...

Let us know how it turns out.

(You too Dale)

[hersheymilkdud]

At the end of July they said it was the hvac hose and fixed.
In September they said it was a leak from the passenger door and they fixed it.
These pictures are 2 days after they fixed it, they had it a week. I dry the floor and shop vac it but after 2 days it is soaked. It is coming from the hose under the dash the independent mechanic said the whole engine would have to come out to fix the problem. I know that aint never gonna happen. I cant afford to be with out my truck with no ride.

[oktex88]

Demand a new vehicle man. Unless you like a moldy wet smell, which get's really nasty in the summer.