My Brother And I Decided To Service Our Vehicle Today, He Has A Maxima And Me With My Titan @ 1000 Miles. When They Brought It Back To Me There Was A Long Scratch Down To The Metal On The Back Of The Bed About Two Ft Long. I Almost Passed Out. Knowing How Much I Loved This Truck. I Called The Service Guy Over And He Looked At The Scratch And Went To The Back To Talk With The Guys Who Serviced The Vehicle. He Came Back Looked At It Again And Said That There Was No Sign Of Fresh Paint Back There And It Looked Like It Was Rusted. I Could Not Believed What I Was Hearing. I Went Up Spoke With A Manager, He Came Out Looked At The Scratch And Said The Exact Same Thing With The Exception That It Was Not Done There. I Was P****ed Off At This Point. Then Finally A Sales Guy Came Up And Said That He Was Admiring My Truck Before It Went In For Service Because I Have A computer In There And There Wasn't Any Scratches On It Then. The Manager Finally Said That They Are Going To Fix It On Monday. They Mention Buffing It Out. But The Paint Is Scratch To The Metal. What Would You Guys Do In A Situation Like This? I Am Sad...upset...frustrated To The Point Where I Want A Whole New Truck....probaly Unreasonable. I Am Worried About The Dealer Doing A Cheap Job On My Baby... Please Advise Guys...
I'm Sorry For The Long Post
Man, I would be P!$$ED, too!!! Ugh, keep us posted. Just keep on them and make SURE it's fixed RIGHT... My heart goes out to you... I can only imagine how you feel...
My Brother And I Decided To Service Our Vehicle Today, He Has A Maxima And Me With My Titan @ 1000 Miles. When They Brought It Back To Me There Was A Long Scratch Down To The Metal On The Back Of The Bed About Two Ft Long. I Almost Passed Out. Knowing How Much I Loved This Truck. I Called The Service Guy Over And He Looked At The Scratch And Went To The Back To Talk With The Guys Who Serviced The Vehicle. He Came Back Looked At It Again And Said That There Was No Sign Of Fresh Paint Back There And It Looked Like It Was Rusted. I Could Not Believed What I Was Hearing. I Went Up Spoke With A Manager, He Came Out Looked At The Scratch And Said The Exact Same Thing With The Exception That It Was Not Done There. I Was P****ed Off At This Point. Then Finally A Sales Guy Came Up And Said That He Was Admirimg My Truck Before It Went In For Service Because I Have Acomputer In There And There Wasn't Any Scratches On It Then. The Manager Finally Said That They Are Going To Fix It On Monday. They Mention Buffing It Out. But The Paint Is Scratch To The Metal. What Would You Guys Do In A Situation Like This? I Am Sad...upset...frustrated To The Point Where I Want A Whole New Truck....probaly Unreasonable. I Am Worried About Doing A Cheap Job On My Baby... Please Advise Guys...
I'm Sorry For The Long Post
BY the looks of it theres no way that it will BUFF Out. A repaint is needed! Dont worry about it, if there going to pay for all the work done, That seems fair to me. I've had to have trucks repainted in the past and as long as the COLOR Match is good theres no problem.
Last edited by Deepwater : 02-26-2004 at 05:54 PM.
Man, I would be P!$$ED, too!!! Ugh, keep us posted. Just keep on them and make SURE it's fixed RIGHT... My heart goes out to you... I can only imagine how you feel...
****yn, stevnmd summed up my feelings on this very well...those pics say it all, and I'm horrified just thinking of how you felt when you saw that on your Titan-that's truly heartbreaking...I can't add much but to say that if they don't do a proper paint job, take the issue directly to Nissan Corporate. This is inexcusable...especially on such a beautiful truck as yours, knowing how we all feel about our Titans...
__________________
2004 Nissan Titan LE CC
Red Brawn
Born on 12/22/03
Nissan has redefined the full-size truck with BIG FUN added to the mix!!!
Just out of curiosity, what kind of service were you having done?
I don't think it is unreasonable for you to want a new truck but I think that it is very unreasonable to think that you will get one. I think that getting a new truck would put you through more agony-getting an exact replacement, waiting for months for a replacement, etc.
Give the dealership a chance to make amends and repair it. Try to get them to give you a snazzy loaner while your Titan is being repaired. Ask about a warranty on the paint job in case it fades after a few years. Also see if they will throw in something for your agony- all weather floor mats, fog lights, or several oil changes etc.
Keep us posted.
__________________
BayouTitan
4X2 SE Radiant Silver
Popular Package
Big Tow Package
Utility Bed Package
Born on 12/03
What I would personally insist on is a warranty covering the work that is done as 'Long as I am the owner' of the truck. Years ago, when we bought an Altima off a lot the dealer had to disclose some acid damage on the trunk. Turned out, 4 years later it was really evident and when we took it back it was - oh, we only warranty that for 3 years.
Bottom line, we learned a lesson. Insist that if they will not replace it that they warranty it for the lifetime of your ownership.
THANK YOU ALL FOR REPLYING. Bayou Titan , I WAS HAVING MY OIL CHANGED. I WAS ONLY KIDDING ABOUT THE REPLACMENT. I AM WORRIED ABOUT WHAT THEY ARE GOING TO DO, SINCE THEY WERE SO RELUCTANT TO ADMIT FAULT. THEY SAID IT MAY TAKE A FEW DAYS. I HAVE HAD SEVERAL TRUCKS BEFORE (TUNDRA, SILVERADO, SIERRA, F-150, S-10) AND THIS IS THE FIRST TRUCK I EVER FALLEN IN LOVE WITH LITERALLY. IN MY BUSINESS I PUT 50,000 MILES A YEAR ON MY VEHICLE EASILY.
THANK YOU ALL FOR REPLYING. Bayou Titan , I WAS HAVING MY OIL CHANGED. I WAS ONLY KIDDING ABOUT THE REPLACMENT. I AM WORRIED ABOUT WHAT THEY ARE GOING TO DO, SINCE THEY WERE SO RELUCTANT TO ADMIT FAULT. THEY SAID IT MAY TAKE A FEW DAYS. I HAVE HAD SEVERAL TRUCKS BEFORE (TUNDRA, SILVERADO, SIERRA, F-150, S-10) AND THIS IS THE FIRST TRUCK I EVER FALLEN IN LOVE WITH LITERALLY. IN MY BUSINESS I PUT 50,000 MILES A YEAR ON MY VEHICLE EASILY.
Typically the dealership bodyshops give "Lifetime warranty" as long as you own it. Our bodyshop does. Buffing will not fix it, it needs to be painted. A professional bodyshop will do a good job. Good Luck, I am sure they will help in the end.
I like to do my own oil changes to eliminate problems like this. It's easy to do yourself if you have all the stuff you need handy. I have seen oil changes done at the dealership where the filters were installed leaking, drain plugs left leaking etc. I like to let mine drain out for 30 minutes to get all of the sediment out. I don't put the plug back until I have less than 1 drip per minute.The last oil that drips out is the most contaminated. I've watched dealerships and express lube places change oil and put the plug back in with a steady stream of oil still coming out! There was a law suit in my city over an express oil company advertising that it was using a major premium oil when in reality they were using a very cheap, low grade, bulk oil. Have you ever been to a lube shop and watched your car during an oil change? You will see an oil gun leading to a drum of oil that is either hidden or unlabeled. I have several free oil changes that I got with my Titan purchase but I am not going to use them. I will ask the dealer for the filters and do the job myself. More work? Yes, but a lot more peace of mind also.
Last edited by Bayou Titan : 02-26-2004 at 05:55 PM.
Did you take it to a dealer and if so which dealer?
__________________ '05 4x4 SE, O/R, Big Tow, Rear Video (Kids favorite option). Stillen Grille, AMP Powersteps, SAW's all around, TC UGA's, Modified Deaver Mini Pack, Air Bags, Moto Metal 951's 18x9, BFG A/T 285/65-18's, Air Box Mod and K&N drop in, Gibson Exhaust. Towing WW FS2300 Toyhauler and all the toys.
Looking at those photos, that wasn't rust on the scratch. It looked like the primer coat which is always a different color. The bare metal showed no oxidation.
Lucky someone at that dealership stepped up and did the right thing.
You have all sorts of avenues to make sure that the repair is done to your satisfaction. We have a lot of very sharp people on this forum who can give you some very good advice if things don't go the way they should.
Please keep us informed about how this turns out.
We are all aware that this is one of those "but for the grace of God" stories.
__________________
2004 Titan Smoke LE CC
Born 11/18/03
Bed Extender, Overhead Racks
Hood Protector, Banks Monster Exhaust, Volant CAI, Hellwig Rear Sway Bar, Bilstein shocks
Never argue with idiots. They'll drag you down to their level and beat you with experience.
-Gambit
I bought my Titan from Gerald in Naperville and have had nothing but good service from them. I am concerned by what I am hearing. Please keep me informed as to how they handle this.
If it comes down to it, do not hesitate to talk to the owner. I have met and talked to him and he seemed real sincere about making sure his customers were very happy. He told me that if I ever had any concerns or problems, not to waste my time and immediately have him contacted. He would do whatever needed to be done to straighten out the problem.
Also, where do you live that you went to No. Aurora? I am in Aurora, on Rt 34 acrosss from Rush Copley Hospital. We should try to get together sometime and show off our new toys.
__________________
Roy Rumaner
Fully Loaded 2004 Smoke LE 4x4
[quote=****yn]My Brother And I Decided To Service Our Vehicle Today, He Has A Maxima And Me With My Titan @ 1000 Miles. When They Brought It Back To Me There Was A Long Scratch Down To The Metal On The Back Of The Bed About Two Ft Long. I Almost Passed Out. Knowing How Much I Loved This Truck. I Called The Service Guy Over And He Looked At The Scratch And Went To The Back To Talk With The Guys Who Serviced The Vehicle. He Came Back Looked At It Again And Said That There Was No Sign Of Fresh Paint Back There And It Looked Like It Was Rusted. I Could Not Believed What I Was Hearing. I Went Up Spoke With A Manager, He Came Out Looked At The Scratch And Said The Exact Same Thing With The Exception That It Was Not Done There. I Was P****ed Off At This Point. Then Finally A Sales Guy Came Up And Said That He Was Admirimg My Truck Before It Went In For Service Because I Have Acomputer In There And There Wasn't Any Scratches On It Then. The Manager Finally Said That They Are Going To Fix It On Monday. They Mention Buffing It Out. But The Paint Is Scratch To The Metal. What Would You Guys Do In A Situation Like This? I Am Sad...upset...frustrated To The Point Where I Want A Whole New Truck....probaly Unreasonable. I Am Worried About Doing A Cheap Job On My Baby... Please Advise Guys...
I'm Sorry For The Long Post[/QUOTE
Sorry about your luck. I just traded a perfect Tundra(other than being too small) for my Titan. It's trade-in value was depreciated by $1000 because bodywork due to an accident that was not my fault. They have a device that tested my pant and it indicated that it was not original factory pant. Therefore, they claim they could not sell it as a certified vehicle. I hope this does not become a factor years down the road with your vehicle.
Man that would piss me off!!! I think I probably would have barfed seeing that on my new truck. I would have jumped all over the dealer. It really sucks because it's your word against their with these kind of things and you really can't pissed them off since your at their mercy. I really feel for you...
__________________
04 Galaxy Black Crewcab LE/Big Tow/Off Road/Nav/DVD
Hood Protector/Gibson SS Extreme Duals/Leer XQ Shell/AEM Brute Force
KC Backup Lights/Stainless Steel Grille/Chrome Tailgate Trim/PRG Mini Lift
AutoForums.com is the premier network of enthusiast-owned
enthusiast-operated automotive communities.
We operate more than 100 automotive forums where our users consult peers for shopping information and advice, and share
experiences and opinions as a community.
02-26-2004, 04:08 PM
My Brother And I Decided To Service Our Vehicle Today, He Has A Maxima And Me With My Titan @ 1000 Miles. When They Brought It Back To Me There Was A Long Scratch Down To The Metal On The Back Of The Bed About Two Ft Long. I Almost Passed Out. Knowing How Much I Loved This Truck. I Called The Service Guy Over And He Looked At The Scratch And Went To The Back To Talk With The Guys Who Serviced The Vehicle. He Came Back Looked At It Again And Said That There Was No Sign Of Fresh Paint Back There And It Looked Like It Was Rusted. I Could Not Believed What I Was Hearing. I Went Up Spoke With A Manager, He Came Out Looked At The Scratch And Said The Exact Same Thing With The Exception That It Was Not Done There. I Was 
P****ed Off At This Point. Then Finally A Sales Guy Came Up And Said That He Was Admiring My Truck Before It Went In For Service Because I Have A computer In There And There Wasn't Any Scratches On It Then. The Manager Finally Said That They Are Going To Fix It On Monday. They Mention Buffing It Out. But The Paint Is Scratch To The Metal. What Would You Guys Do In A Situation Like This? I Am Sad...upset...frustrated 
To The Point Where I Want A Whole New Truck....probaly Unreasonable. I Am Worried About The Dealer Doing A Cheap Job On My Baby... Please Advise Guys...
In Loving Memory of Chris King
Linear Mode
