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|2016 Titan General Forum General discussion forum for the new 2016 Nissan Titan.|
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Good day All,
I have a 2017 Titan XD Pro 4x and i am going through the same issues. I have just been authorized a new Long block due to the knocking sound that I heard and told them to investigate. The dealership took an oil sample and a fuel sample, they tell me that the results of the samples were both positive. During troubleshooting of the engine they determined that whatever the problem is, that it is coming from cylinder 7. I just called the service manager today to get a follow up on the oil sample and it was today that they told me that the LONG block was ordered and is at the dealership awaiting install into my vehicle. I have scheduled the appointment to get the engine changed on the 6th herof May, they are telling me that it will require 3 days in order to complete the engine swap. I have asked if I will be getting a rental during this time period and the service manager has told me "NO" as I did not purchase the extended warranty. My Truck has 3700km on it and I told them to start diagnosing the problem at 35000km.
I will be contacting Nissan Canada tomorrow, in order to clarify as to why a failure/manufacturing defect on their end results in a loss of use of my vehicle for several days with 0 compensation.
Just got off the phone with Nissan Canada, and they will not authorize a loaner vehicle during the engine swap as I did not purchase the extended warranty or service agreement. Engine swap out on a brand new truck after 35000km and not even the common courtesy of a reach around.... I asked to speak to a supervisor and apparently 1 will contact me within the next 48 hours. So much for Nissan's customer promise! I will not be purchasing another Nissan unless some actual customer service starts happening. I mean seriously, I can understand not renting a car for someone if the job takes only 1 day to complete, but this is several days and its an entire engine swap after 35000km....like wtf.
Just so I understand Nissan Canada is telling you that your truck with 5 year / 160000 km warranty does not qualify for a loaner? When my engine sh*t the bed at 13600 km I was give a dealer loaner for 2 days then put in a rental for 5 or 6 weeks while waiting on the short block to show up and dealer do repairs. My dealership is excellent dealer but I would guess Nissan Canada paid the rental ( I assume )
If your from Eastern Passage, what Nissan Dealer is doing your engine. I have the same problem with only 15000km. But Oregan's in Dartmouth will only do a short block fix not a long block. My engine was diagnosed Apr 12 but I was told that as of Apr 11/2019 Nissan Canada will only doing a short block fix. No enhanced warranty, no loaner and no goodwill.
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HMX Dave (04-24-2019)
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