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Nissan Arbitration Offer

sr2724 said:
I put my truck in the shop 2-7-05 for front rotor repair #4. I have also filed a complaint with the BBB Auto Line and have also sent the certified letter for final repair to Nissan Consumer Affairs. According to Nissan they have a different set of rotors, but they are not in production. Basically, I am terrified of the truck at this point I have given up hope on Nissans ability or desire to take care of their customers. According to my Customer Service Specialist, they (and I quote) " Didn't know the truck would be so powerful". Pesonally, I don't want to be a ginuea pig for Nissan's engineering 101 class. Has anyone else been fed this line of BS? Any info or suggestions on what to do from here would be we welcomed.

I have a claim with the BBB against Nissan concerning my brake problems. About 2 weeks after filing the claim I just heard from Nissan North America about a settlement. They offered to have a DTS Inspector from their CA facility fly in to PA to personally install the new (and they tell me final) brake fix. It is supposedly new rotors that they say are vented differently and are thicker, along with new caliper hardware and special brake pads. They will provide me with a rental car which can be a truck or SUV if that is necessary and they will also reimburse me for 2 months worth of truck payments. The guy didn't know too much about the brake kit and alo wasn't sure when this particular kit would arrive at my dealer. He said most likely by early March. He said the reason is that Nissan needs to put a certain number of miles on the new fix for testing purposes.

The offer sounds very resonable but I'm not sold. I'm taking time to think about it and will also add some of my own provisions to the offer. I'll probably ask for a loaner car now because I am not very comfortable stepping on my brakes. They have assured me that the brakes won't fail but I am not convinced. I have a 5 year old daughter and a 5 months-pregnant wife riding in the TItan. This loaner will, of course, be a truck. I'm also thinking about Nissan extending my warranty to 50,000 miles since I'm about 14,000 ,miles into mine (36,000 + 14,000 = 50,000). I'm going to give this very careful thought before deciding. My thoughts are that they fell I have a very good case for Lemon Law or they wouldn't have made such an offer.

By the way, if I accept the offer and the new fix fails I still retain the right to reopen my claim with the BBB. Seems like a win'win for me but I'm not completely sold.
 
First, I would ask for a $0 deductable 7yr 100K warranty for your troubles. Also, their payment doesn't limit your ability to lemon the vehicle in the future, like if the problem happens again. All that taking the $1200 would mean is that you would get $1200 less in your settlement.
 
Nissan has already tried to get me to wait on the same brake kit. The dealer told me that as of 2-8-05 it "hadn't been deemed safe for consumer use". I have had it with Nissan, and I plan on taking a hard line about repairing the vehicle again. I plan on fighting it and going for a buy back. I have been jerked around long enough! I should be picking up the truck today and I know it will only be a matter of time before the rotors warp again. Has anyone mentioned to Nissan the long term effects all this vibration may have had on other vital front end parts i.e. bearings, tie rod ends, bushings?
 
Brianyzf said:
I have a claim with the BBB against Nissan concerning my brake problems. About 2 weeks after filing the claim I just heard from Nissan North America about a settlement. They offered to have a DTS Inspector from their CA facility fly in to PA to personally install the new (and they tell me final) brake fix. It is supposedly new rotors that they say are vented differently and are thicker, along with new caliper hardware and special brake pads. They will provide me with a rental car which can be a truck or SUV if that is necessary and they will also reimburse me for 2 months worth of truck payments. The guy didn't know too much about the brake kit and alo wasn't sure when this particular kit would arrive at my dealer. He said most likely by early March. He said the reason is that Nissan needs to put a certain number of miles on the new fix for testing purposes.

The offer sounds very resonable but I'm not sold. I'm taking time to think about it and will also add some of my own provisions to the offer. I'll probably ask for a loaner car now because I am not very comfortable stepping on my brakes. They have assured me that the brakes won't fail but I am not convinced. I have a 5 year old daughter and a 5 months-pregnant wife riding in the TItan. This loaner will, of course, be a truck. I'm also thinking about Nissan extending my warranty to 50,000 miles since I'm about 14,000 ,miles into mine (36,000 + 14,000 = 50,000). I'm going to give this very careful thought before deciding. My thoughts are that they fell I have a very good case for Lemon Law or they wouldn't have made such an offer.

By the way, if I accept the offer and the new fix fails I still retain the right to reopen my claim with the BBB. Seems like a win'win for me but I'm not completely sold.
I would think that its a negotiation so asking them for assurances that this wouldn’t happen again to you would be appropriate, like extending your warranty on the truck.
Me I would even go a little further by asking for an apology letter from there CEO sign by him. If you get an extended warranty letter make sure it’s signed by an officer of the company.
 
I find it rather odd that most (90% or more) of everyone coming on here and asking about BBB buy backs and asking for info have 30 or less posts. Just find it odd ... anyway. most everyone that has their vehicle replaced has well in excess of 50 posts. :crying:

If you are a bonified Titan owner, BBB can help, but I concur, read all you state laws and read every line of the settlement before you accept it.
 
Last time I checked the number of posts a person has on TitanTalk was NOT part of the BBB Arbitration or Lemon Law guidelines. Just because I'm not on here everyday commmenting on everything I read does not mean my issues are not important. I'm assuming that your truck hasn't had any of these brake issues, so consider yourself lucky. Your tune would drastically change if you've been going through all the S*** I've gone through over the past 11 months.
 
My thoughts exactly! We as consumers have a right to comment and to be informed. Just think how many people would be getting screwed by our friends at Nissan if we didn't have places like this to disscuss problems and gather information. BTW, the number of post compared to the validity of a BBB claim is as irrelevant as telling people who worked on your truck or how many times you have broken it.
 
i feel like some of you have a real complaint,but it seems that some of you just want to join on the bandwagon. it almost seems like a hate group with a lot of anger building up. yes, i do have a titan, and it has had 2 brake jobs, among other minor problems. the dealership is doing a great job with the problems, and so is nissan. they called me the other day and said that they have designed new rotors and pads that will be out soon. they have been extremely nice, but i haven't put them on the defense either. nissan isn't perfect and definitely no one else is either. they want these problems fixed just as bad as you do. it just happens some times that it is a lot in how we handle ourselves with others, that determines how they deal with us.
 
When you spend $35K for a vehicle like I did for my Armada, and you have to put it in the shop 12 times in 11 months, you have a right to *****. It could be said that defenders are just blind loyalists to the brand, but that wouldn't be fair.

Look at it this way, if Nissan had done it right and made sure their plant workers, part design, and customer service were up to par, the *****ing would be much less.

Screw brand loyalty- I want the vehicle I PAID for to not be in the shop every friggin' month.
 
i have had the brake issue, as i have had rattles, a mis-alligned tailgate, faulty weight sensor in my passenger chair etc. You can complain all you want ... but when you jump on with a few posts imediately complaining, i loose all sympathy. complain all you like ... try to give the titan a bad name.

buy a chevy, buy a ford, buy a dodge ... i really don't care. i am very tired of everyone looking for a buyback
 
More problems...but not complaining....

Born 05/04...LE 4dr.....I have the brake problem now also and it is just pissin me off. I tow a boat and don't want my brakes going out...I just found this site yesterday and didn't know that everyone was having the same problems...I took mine into the dealership and they told me that I was braking too hard...I left (without getting fixed) thinking that I didn't brake hard...so now I am going to go back and do some more talkin about this...I also found out that my driver side power seat doesn't work completely, I also have a rattle in the cab...BUT I STILL LOVE IT! :gunz: Better not mess with me this time!!!
 
sr2724 said:
So what division of Nissan do you work for? Lighten up bro, it's not like anyone is asking YOU to give them their money back.

none ... i have owned 2 first year nissans and 4 first year chevy's ... if you think the nissan has problems, try 1st year chevy's ... i just get tired of everyone complaining
 
mikegronholz said:
i have had the brake issue, as i have had rattles, a mis-alligned tailgate, faulty weight sensor in my passenger chair etc. You can complain all you want ... but when you jump on with a few posts imediately complaining, i loose all sympathy. complain all you like ... try to give the titan a bad name.

buy a chevy, buy a ford, buy a dodge ... i really don't care. i am very tired of everyone looking for a buyback

Are we not in the "Nissan Titan Problems & Dealer Service" part of this forum? And since I have a PROBLEM with my Titan this is where I think I ought to go to post. And I'm not complaining so much as I am just making everyone else aware of my issues so maybe I can help them out a little bit if they are also having similar issues with their truck. And I'm definitely not trying to give the Titan a bad name. I LOVE my truck and it will be a real shame if Nissan has to buy it back but I'll be damned if I'm going to let some multi-billion $$ company screw me over. I work hard for my money and when I drop that much ching on something you better damn-well give me what I paid for. I do my part by making my monthly payment. I just expect them to do theirs! Tell me, is that too much to ask?

There are many other parts to this forum, if you don't want to read about other people's problems then don't come to this section. I will remind you once again that this section is called "Nissan Titan Problems & Dealer Service."
 
Brianyzf said:
Are we not in the "Nissan Titan Problems & Dealer Service" part of this forum? And since I have a PROBLEM with my Titan this is where I think I ought to go to post. And I'm not complaining so much as I am just making everyone else aware of my issues so maybe I can help them out a little bit if they are also having similar issues with their truck. And I'm definitely not trying to give the Titan a bad name. I LOVE my truck and it will be a real shame if Nissan has to buy it back but I'll be damned if I'm going to let some multi-billion $$ company screw me over. I work hard for my money and when I drop that much ching on something you better damn-well give me what I paid for. I do my part by making my monthly payment. I just expect them to do theirs! Tell me, is that too much to ask?

There are many other parts to this forum, if you don't want to read about other people's problems then don't come to this section. I will remind you once again that this section is called "Nissan Titan Problems & Dealer Service."
PM me and I will provide you a list of problems I have had ... trust me, my list is PAGES long ... and if you truely loved your truck as you say, you wouldn't be looking for a buy back, you'd be looking for a replacement.

Maybe your post was the straw that broke my back. I am just sick and tired of all the band wagon hoping and false/fake posts about problems.

my appologies if I offended you, but seriously, if you "love" your truck as you exclaim, why to you want to cash out ? Why not ask for a replacement vehicle instead of your money back ? I have been offered on 2 occasions a replacement and have declined both. My truck is MY truck. I have made it the way I want it. And the last thing I want is too start all over again. I have a warranty that basically lasts forever thanks to Nissan. As for the "I don't feel safe" factor, come on, they are warped rotors. Since the dawn of time, rotors have warped. Yeah it's a pain and it is can cause saftey concerns. But the saftey in my opinion falls on us the owners. You don't just wake up one morning and go from perfect rotors to undrivable warped. It is a known issue. When you start feeling it, take it in.

Yeah Nissan should have done more research. but you know what ? There is only so much you can think to try to reproduce in testing. Take the Chevy (Izuzu) Duramax ... for 2 years they had leaky injectors ... THAT is a serious saftey issue ... extra diesel fuel in a high compression area ... that is deadly !!! Or what about the broken motor mount problem in the new dodge with the Cummins motor they had because the torque twists the chassis so hard ... 2000 motor in an 8000 truck suddenly breaking a motor mount ... and let's face it, you are probably putting down max torque because you are pulling something ... THAT is serious. The seat weight sensor in the Titan not registering the 80# and turning the airbag on as one member had his truck REPLACED for (I experienced as well), THAT is a serious saftey concern.

The above are serious saftey concerns in my mind ... brake rotor warping is not an "all of the sudden" problem. you feel it coming on and take take corrective action that Nissan will GLADLY fix for you.

The brake thing seems to be a band wagon that alot of people are jumping on for some reason ... buyer's remorse, can't afford, would rather have an xxxxxx or whatever. If you truely LOVED your truck, you'd ask for a replacement. and Nissan would rather give you another vehicle and fix yours to resale as used, than buy yours back and resale it as a lemon.
 
Nissan would rather give you another vehicle and fix yours to resale as used, than buy yours back and resale it as a lemon.
Uhm...sorry I have to disagree with you here. I have personal experience here.

For one thing, I have 37 separate issues with my Titan...that's right . . . 37. Some were fixed instantly, some have taken 5 attempts, others are still outstanding.

Up until two weeks ago, I was more than willing to take a replacement vehicle because I believed in the Titan. But through my dealing with Nissan I have been crapped on, and EVEN THOUGH I still believe that the Titan can be a great vehicle, I would actually be willing to settle for a "lesser" vehicle because of the issues I've had with Nissan corporate. At one point I even asked Nissan if they would simply extend warranty coverage and they told me no. And this has nothing to do with affordability . . . like I said, I was perfectly willing, and indeed ASKED for a replacement, was shot down, ok fine, ask for trade-in assist so I could get another, no, ask for a warranty, no. Fine, you don't want to play like a good company should then why should I support you?

Oh, and the truck is still a blast to drive. And also, if my truck looked like yours, I would have your position also. But there are 0 man hours into my truck so the investment I have is only what I've paid. Ive been without my truck an average of 1.6days/week, meaning I have it 5.4days/week but pay for 7 and Nissan sees nothing wrong with the situation.
 
I'm with you Trikky. By far, this is the worst vehicle I've owned with regards to being in the shop. I've had mostly GM and Ford products over the years, and NEVER have I had a vehicle that had as many issues. I have had 30+ issues myself with my Armada. Granted, most have been fairly minor (rattles, electronics, etc.) Does that diminish the annoyance factor? No- and Nissan corporate hasn't been much, if any, help. Can't a customer even get a call back?

I'm fed up with it. I would take a $2k hit just to get rid of this thing- and get rid of it I am. The damn Jeep Cherokee I was in for the past 2 weeks was better than this damn Armada. At least it didn't have 50 rattles all over the cab! The brakes weren't warped, and the Jeep is 1/2 the price of the Armada!

For all of you who knock Ford, GM or Dodge guys for being blindly brand loyal and then turn around and complain about those of us who have had 15+ trips to the dealer over a year's time, rethink your logic for a minute. I say great to all of you with no issues, but for people like me who drop $35 large on an SUV only to have it in the shop constantly, it's just too much to take.

Here you go, Nissan: :futwice:
 
TriKKy said:
Uhm...sorry I have to disagree with you here. I have personal experience here.

For one thing, I have 37 separate issues with my Titan...that's right . . . 37. Some were fixed instantly, some have taken 5 attempts, others are still outstanding.

Up until two weeks ago, I was more than willing to take a replacement vehicle because I believed in the Titan. But through my dealing with Nissan I have been crapped on, and EVEN THOUGH I still believe that the Titan can be a great vehicle, I would actually be willing to settle for a "lesser" vehicle because of the issues I've had with Nissan corporate. At one point I even asked Nissan if they would simply extend warranty coverage and they told me no. And this has nothing to do with affordability . . . like I said, I was perfectly willing, and indeed ASKED for a replacement, was shot down, ok fine, ask for trade-in assist so I could get another, no, ask for a warranty, no. Fine, you don't want to play like a good company should then why should I support you?

Oh, and the truck is still a blast to drive.
forward your request through an attorney ... you will get completely different answers. i know its stupid, but until a lawyer forwards a communication, nissan looks at you a one of the complainers because of EVERYONE filing claims. If you are willing to retain a lawyer (about $100), Nissan will be much more friendly. Trust me, and they will give enough to offset the lawyer fees. just common sence ... if 2000 people were complaining to you about something, and 2 compalined through their attorney, those 2 would get your attention because you knew they aere serious.

Your 37 issues garner great respect from me in the fact you still drive your titan and have worked with nissan, mine total just over 45 so I am there with your. I went and bought a beater car so i didn't have to sweat the rental everytime. I have an attorney working with me on an almost weekly basis for communication to Nissan. I like to think my truck gets stuff before others do if I have the problem. Even with my lift, Nissan has tried to buy the truck back or replace it. Just retain an attorney and have him send a communication with your history and intent to NNA and the dealer from which you bought the vehicle. Your local dealer may help you claim to replace with Nissan ... he will get your truck to fix and sell (that would be 2 times on your truck) and he gets to sell you another vehicle.
 
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