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Probably don't hear a lot about the QX80 because of it's luxury price tag. Meaning there isn't many of them on the road compared to the number of titans.

I just spent 3 days in Baltimore and Washington DC. Saw a boat load of 2nd generation Titans. Did not see one QX80
 

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Probably don't hear a lot about the QX80 because of it's luxury price tag. Meaning there isn't many of them on the road compared to the number of titans.

I just spent 3 days in Baltimore and Washington DC. Saw a boat load of 2nd generation Titans. Did not see one QX80
I see quite a few QX80's here, and a decent number of Gen2 Armadas.

I would guess that the Infiniti owners don't get online and share their experiences too much.

For the last 16 years I have generally owned both a Nissan and an Infiniti at the same time (beginning with 2002 QX4) and the Infiniti dealers have just been amazing at handling ANY issue that comes up. With my Infiniti vehicles, they often apprise me of any potential issues before I even notice....recently they redid the valve cover gaskets on my Q60 with 28K. I didn't even realize there was an issue. And they always put me in a nice loaner.

Compared to my Nissan experience, with Nissan I feel like a low-end GM or Plymouth owner. Fortunately my Titan has been super reliable. But, when I took my Titan in for exhaust manifold leaks under warranty, of course the Nissan dealer acted like they never heard of such a thing!
 

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I see quite a few QX80's here, and a decent number of Gen2 Armadas.

I would guess that the Infiniti owners don't get online and share their experiences too much.

For the last 16 years I have generally owned both a Nissan and an Infiniti at the same time (beginning with 2002 QX4) and the Infiniti dealers have just been amazing at handling ANY issue that comes up. With my Infiniti vehicles, they often apprise me of any potential issues before I even notice....recently they redid the valve cover gaskets on my Q60 with 28K. I didn't even realize there was an issue. And they always put me in a nice loaner.

Compared to my Nissan experience, with Nissan I feel like a low-end GM or Plymouth owner. Fortunately my Titan has been super reliable. But, when I took my Titan in for exhaust manifold leaks under warranty, of course the Nissan dealer acted like they never heard of such a thing!
I’d enjoy hearing their explanation of the difference in customer service it you had an issue. You’d think they’d want to expand the customer base not anger the current one.
The guy who buys a $14,000 Versa worked very hard to buy it and deserves to be valued as a customer just like the one who buys a platinum reserve decked out truck. Treat him right and he may buy up in the future and bring friends to the brand.

Clint
 

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I’d enjoy hearing their explanation of the difference in customer service it you had an issue. You’d think they’d want to expand the customer base not anger the current one.
The guy who buys a $14,000 Versa worked very hard to buy it and deserves to be valued as a customer just like the one who buys a platinum reserve decked out truck. Treat him right and he may buy up in the future and bring friends to the brand.

Clint
Back in 1995 I bought a new 1995 200SX. It had 2 serious issues, stalling in traffic and very poor A/C performance. The Nissan dealer treated me like garbage. They even damaged my car and denied it. I ended up getting a Prelude which was perfect and never needed repairs, so I didn't really get to know if the Honda dealer would be as bad.

When I bought my 2007 Titan, I was somewhat reluctant due to my past Nissan dealer experience, but fortunately the truck has been reliable enough to not need to be at the dealer. I still won't buy most Nissan cars due to that past experience, I'd try to get an Infiniti instead.
 

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I will never buy a Nissan again. I need a truck, but will buy a luxury brand SUV with a trailer in the future until a luxury brand releases a truck. Piss poor dealer experience with Nissan is an understatement and it has occurred at multiple dealerships. Never treated this way at Jaguar, Acura, or Lexus; have yet to receive a follow up call to any of my services or experienced a service where something did not go wrong such as waste oil leaking on my hood from their waste oil tank above the service bay.
 

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Well, I've been scheduled for a short block engine replacement - process was to start today (May 27th) but has been put on hold because now some of the seals/gaskets are on backorder. Dealership has the short block but not the seals/gaskets.

This is starting to become a joke - the way things are going, my warranty will run out in 2.5 years time and I still won't have my engine replaced
 

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I will never buy a Nissan again. I need a truck, but will buy a luxury brand SUV with a trailer in the future until a luxury brand releases a truck. Piss poor dealer experience with Nissan is an understatement and it has occurred at multiple dealerships. Never treated this way at Jaguar, Acura, or Lexus; have yet to receive a follow up call to any of my services or experienced a service where something did not go wrong such as waste oil leaking on my hood from their waste oil tank above the service bay.
You're not going to receive the same level of service as a luxury brand, that's not just a Nissan thing. That's just kinda common sense.
 

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All this talk about the dealers and customer service misses the point.

Nissan sold us trucks with defective engines. Nissan is the one we all should be pissed off at. If it wasn't for the defective engine none of us would have to visit the dealers other than for normal maintenance.
 

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All this talk about the dealers and customer service misses the point.

Nissan sold us trucks with defective engines. Nissan is the one we all should be pissed off at. If it wasn't for the defective engine none of us would have to visit the dealers other than for normal maintenance.
Stuff like this happens all the time with manufacturers, it's how they address it is the key.
 

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Stuff like this happens all the time with manufacturers, it's how they address it is the key.
I really don't like it when manufacturer won't share the root cause with owners/potential customers.

I need to know what happened before I am OK with buying a "fixed" version of the afflicted vehicle.

The 1st Gen VK56 didn't have this particular issue, and the 2nd Gen truck isn't really all that "new" compared to the 1st Gen. So, to me, this is almost unacceptable since the VK56 was a proven engine with PFI, why did switching to DI cause engine issues? How do I know Nissan "fixed" it.

When the DSG trans on my 2016 GTI failed at 20k miles, VW took VERY good care of me, they immediately replaced it and gave me a nice/comparable loaner vehicle. But, VW wouldn't tell me what happened that my DSG failed at 20k miles, which means there was no explanation as to why it won't do it again in another 20K miles. So, I turned in the GTI at lease end instead of buying it. Loved the car, and I am a reasonable person, but without an explanation I am not going to keep it.

I'd feel the same way about these new Nissans....
 

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You're not going to receive the same level of service as a luxury brand, that's not just a Nissan thing. That's just kinda common sense.
Nissan is still the brand name responsible for that Infiniti, they made their money coming up the ranks with that corporate name but using Datsun as the nameplate until the mid eighties then badging the vehicles Nissan then. The only reason they, Honda and Toyota created high line brands was to break the $40,000 price point way back when and they really do care about their name.
These forums and social media have a direct impact on their income stream and if clearly written and the correct format gets them to do the right thing as they can’t ignore clear and concise posts without a response.
Places like twitter have a far better mainstream public exposure and companies are quick to try and flip the complaint to a happy customer and image from being shamed in front of the majority. In years past, parking a vehicle with a lemon sign locally gets sympathy from passers by but doing it with a news crew got faster results, today Twitter and other means of mass attention getting ways is even faster in getting you made happy. From mine and others oil seepage to knocking engines there is something wrong under the hood and they have to explain why and not just replace the involved parts.
They need our money more than we want their products so when they start to fear and feel that hit things happen.

Clint
 

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The truck is in the shop for 4 weeks now. Dealer had to order pieces almost each week as Nissan did not let them know what parts they needed to put the engine back in one piece doing the short block swap. Now that the engine is back in the truck, the thing won't start, something with the gas not getting to the cylinders. getting pissed about it but the dealer is trying it's best to get it done, getting me a free rental the whole time, but Nissan is not helping here and not letting anyone know what may be the real issue. Thinking about asking them to buy back the truck so they can do whatever they want with it in their lab, has anyone ever had to go that far in the past ? :serious:
 

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You will go to hell and back in Canada for the Lemon Law from others that I have heard talk about it. Check it out thoroughly and be super nice and also try to do a replacement. They are more prone to do that than a straight buy out.
 

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I am also having problems with my 2017 Titan that has only 15000 km. I deal with O'Regans Dartmouth Nova Scotia. I posted here a number of times in the past but feel other than venting it serves little purpose. I had a number of issues with the short block versus the factory motor (long block) fix. I felt since this was a manufacturer's defect why wasn't a new complete motor installed. I tried to book an appointment in early April but couldn't get an appointment until mid April because of their schedule. During that wait Nissan decided to do short block fixes instead of complete motor replacements. I missed a proper fix due to their busy schedule. Listed below is a number of issues I been having with the truck and this dealer.

The defective motor number 7 cylinder issues

Back order on the short block and seals

Losing my truck with no loaner offered or warranty extended.

Service Manager telling me the short block was installed but is misfiring. Asked me if I did something to the motor like put injection cleaner in it. He then called me back to say they broke a spark plug while working on it.

Then they broke my GPS system and have ordered a new one. It is on back order.

I carefully track my fuel mileage and the truck had 390 km to empty tank when dropped off. To add insult to injury the fuel light was on with 0 km to empty tank. I brought it to the service manager's attention and his response was OH Well with no offer to put in a little gas. It is a small issue but shows what customer service is not.

I also had wet carpet in the truck. The first time I brought it to their attention they told me they could not find anything and was probably snow off my boots. I told the service manager that it also frost up in the inside and he told it quite common to scrap frost off the inside of a vehicle. More bull

After having the carpet soaked for months. They told me tell found a leak at the back window and that they replaced all of the carpet in the truck because it was wet and getting mouldy. They even reinstalled the hair from my dog into the new carpet if you get my drift. More lies.

I told the dealership I want a replacement or a buy back they offered no replacement and insulted me with a $25000 offer on a $54000 truck with only 15000 km.

I tried to bring my case to a consumer advocacy group here in Canada (GOPUBLIC.CBC.CA) with no luck. I hope you all better luck with your issues and may you be treated with some respect.
 

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Stuff like this happens all the time with manufacturers, it's how they address it is the key.
Manufactures of trucks with 10-15,000 miles are having to replace the engine in their trucks all of the time? :lol:

This is BS from Nissan is what it is. All they doing to address it replace the engine and some of us are having horrible experiences with that.

Meanwhile nobody knows if the replacement engine addressed the issue nor has Nissan admitted to anyone what exactly is going on.
 

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Stuff like this happens all the time with manufacturers, it's how they address it is the key.
Manufactures of trucks with 10-15,000 miles are having to replace the engine in their trucks all of the time? <img src="http://www.titantalk.com/forums/images/smilies/lol.gif" border="0" alt="" title="" class="inlineimg" />

This is BS from Nissan is what it is. All they doing to address it replace the engine and some of us are having horrible experiences with that.

Meanwhile nobody knows if the replacement engine addressed the issue nor has Nissan admitted to anyone what exactly is going on.
Ford sold the 5.4L Engines for years with a bad head design that caused spark plugs to get stuck and break, they fixed the problem by making a special tool to get the broken plugs out.
Crap happens & it's just a stupid vehicle. Trade it in & move on... Life is to short !!!

Go trade it in and move on with life.
 

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Ford sold the 5.4L Engines for years with a bad head design that caused spark plugs to get stuck and break, they fixed the problem by making a special tool to get the broken plugs out.
Crap happens & it's just a stupid vehicle. Trade it in & move on... Life is to short !!!

Go trade it in and move on with life.
He's like an old wash woman. He's got got to be complaining and stirring the pot all the time. All he talks about is he should have got a Tundra. I wish he would hurry up and get one. The Tundra forum needs him.
 

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I feel bad for anyone with a bad engine but currently at 22,500 miles, my truck will be one year old tomorrow and I’m as thrilled as the day I brought it home last year.

Clint
 
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