My current dilemma....
My 2004 Nissan Titan's engine suddenly began sputtering while driving and sounded like it wanted to die out when I put on the throttle. It continued to worsen throughout the day, dying on me many times. Finally, it would barely even start. After sitting for a while it might start, but it ran awful and sounded like it was only running on half the engine. No previous signs of engine issues, it just happened suddenly one day. I barely got it to our Nissan Service dealer...that was in July.
Two months later and they have not called once, home phone or cell phone. I have stopped in a couple times and called a few times. The mechanics are blaming the problem on the k&n air intake filter that I have on it. First they said it was dirt in the filter causing two of the catalytic converters to blow up, then a couple weeks later said it was a loose wire underneath the filter causing all four catalytic converters to blow. Unfortunately I had to go out of town for work, leaving only my wife there to deal with the situation. I return in 2 weeks and will be demanding answers, but what is the best route to take?
I'm furious with the run around, lack of customer service, and keeping my truck for over 2 months without calling me. I believe they should pay for my monthly truck payments and auto insurance. Who should I call first? What do you think?
Thanks for any advice!
My 2004 Nissan Titan's engine suddenly began sputtering while driving and sounded like it wanted to die out when I put on the throttle. It continued to worsen throughout the day, dying on me many times. Finally, it would barely even start. After sitting for a while it might start, but it ran awful and sounded like it was only running on half the engine. No previous signs of engine issues, it just happened suddenly one day. I barely got it to our Nissan Service dealer...that was in July.
Two months later and they have not called once, home phone or cell phone. I have stopped in a couple times and called a few times. The mechanics are blaming the problem on the k&n air intake filter that I have on it. First they said it was dirt in the filter causing two of the catalytic converters to blow up, then a couple weeks later said it was a loose wire underneath the filter causing all four catalytic converters to blow. Unfortunately I had to go out of town for work, leaving only my wife there to deal with the situation. I return in 2 weeks and will be demanding answers, but what is the best route to take?
I'm furious with the run around, lack of customer service, and keeping my truck for over 2 months without calling me. I believe they should pay for my monthly truck payments and auto insurance. Who should I call first? What do you think?
Thanks for any advice!