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I've had some on order from SW since 4/12 and all customer service can tell me is that they are still backordered. I'm beginning to wonder if I made a mistake by going with 5100's.
 

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I order about the same time you did, and they told me all backorders will be filled on 5/30. We will see.
 

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I ordered a set of Bilstein 5100’s for my 2005 CC in early March. On March 11th I received a system generated email notifying me that the Bilstein 5100’s were on national/worldwide back ordered until April 30th. Not great news, but no big deal

March comes and goes and in mid April I see them on CT letting users there know that some Bilstein shocks had started tricking in.,..but when I asked about mine I am told I’m at the back of the line …again…not great news, but I can wait.

April 30th comes and goes with NO word from Shockwarehose… I finally call them during the first week of May and a nice lady tells me that they are now backordered until May 20th. I ask her why wasn’t I contacted and am told they are calling those with held orders and had just not gotten to me yet (BS!)

May 20th comes and goes – again NO word from Shockwarehouse (WTF?!). On May 21st I again reach out to them to ask if the shocks are in…NO RESPONSE – NOTHING until I get a near empty response to my email with only a FedEX tracking in it…NOTHING ELSE – no acknowledgement of what was shipped, no apology for the delay, not even a “Thanks for your business” message.

I realize customer service is a lost art… but if I had to do it all over I would give up the slightly better price and would have dealt with a company who respects and values its customers.

Can’t wait to see what I get from FedEx this week… lord help me if it’s not right…I have little faith that I’ll ever get it straightened out in a timely fashion if its not.
 

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Discussion Starter #4
I order about the same time you did, and they told me all backorders will be filled on 5/30. We will see.
I plan on giving them until the end of the month. Otherwise, I'm going to look around again and try to find some in stock then cancel my SW order.
 

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Well first of all we apologize for the miscommunication.

But I would like to ask the board and specifically the members who thrash us up here.

Do you realize we do not charge anyone's credit card until the order is shipped (This excludes people who pay by Paypal. We have no control over that payment system)? So what that means is we derive no benefit from holding your orders. We do not make any money this way. I love to tell you we get some intrinsic benefit from people buying shocks like we made your car safer and that is great but we are here to make money. In some cases we gain some technical knowledge from the members but in most cases we are business to make money so products being on backorder are not fun.


He is 100% correct. We can't win. Dates change as many AS THREE TIMES A WEEK. If we call and email and keep telling you different ship dates then you will go up here and post - "Shockwarehouse is screwing with me they keep lying." Or JS MULL might post DO NOT ORDER FROM THEM" So what we do instead is the moment the backorder products hit the warehouse, the moment I tell you we go into overdrive in the warehouse. Every able bodied member of Shockwarehouse gets out there and boxes and ships shocks so the orders get there maybe a day earlier. If you would like we can take our time, call you, email you and tell you they will go tomorrow. Or we can ship you the darn shocks, ASAP.

Do you think we like to spend time defending ourselves on message boards, being berated by phone calls and emails on backorders? Do you know that right now Bilstein who makes the best shocks in the world have SIXTY FOUR Part numbers on backorder? Yeah 64 and not minor part numbers either major truck shocks. Believe Titan Talk and Clubtitanmembers you are not the only ones. The employees here at Shockwarehouse bust there butt to deliver the best customer service they can. But with dates changing all the time it is hard to make judgment calls on who and when to notify because again it is a no-win situation.

JSMull with regard to your post about us being a joke. We personally apologize. You have every right to go up here and post what you want. But I will tell you this. The margins in the auto parts business are small. Once we give you the forum discount we hardly and in some cases make any money. And sometimes after reading your post we look at these forums and go "Why do we do this? We make little money, people stand behind a blind call sign and berate us, and we spend time writing and defending ourselves over what? Because our manufacturers change the backorder dates. Understand if we do not have the part nobody else does. There are no alternatives. So go ahead and pay more money to a company that does not support the Titan boards and is a little more expensive if that gives you peace of mind. But you will not get shocks a day earlier from that company.

At the end of the day we apologize for the miscommunication. But we will not apologize for manufacturers who are located overseas and change the dates on us. We sell quality performance brands at low prices.

PLEASE CALL US We have an 800 number. It would have been a lot easier to explain this to you over the phone. Believe me when you have 64 major parts on backorder and over a thousand customers waiting on parts it helps us too. As you can imagine calling and emailing 1000 people a week can be difficult with people not answering there phone and people ignoring opening their order updates via email.
 

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From what i've read on here, the wait is worth it as Bilstein's are the shizzle. Making appt to get mine installed next week hopefully
 
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