'21 PR '20 P4X (sld) '06 SE (sld) '16 SS
How descriptive were you with the issue? For me, I explained that when taking off, the transmission experiences latency when connecting to a lower gear. I told them that it's so delayed that by the time the transmission is in the right gear, I no longer have my foot into the throttle, and the engine hangs up on a lower gear. I also told them that the transmission also hangs onto a lower gear when I'm coming to a stop which means the engine revs higher than it should and somewhat lurches forward a bit. I personally think it can be a safety issue if I were to try to slow down because of a pedestrian crossing in front of me (typical in a parking lot), and if my foot were to slip off the brake, would the truck lunge forward? Either way, I was denied. Hopefully they can find a way to recalibrate the 2021.You had better luck than I did. I recently brought my '21 in for an oil change and a few other things, one being the transmission. I explained all the issues and got back "Normal characteristics of the 9 speed transmission."