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At Berk Technology we are dedicated to providing you with industry leading quality and performance. It was brought to our attention from Titan users in the field that there is an interference issue at the transfer case on the 4x4 Titans when using our B-pipes. Our B-Pipes which were originally made using a 2WD Titan as our test vehicle and the transfer case difference on the 4WD was an oversight on our part.
We first need to identify who has 4WD Titans out of our list of Group Buy participants so that we may start sending you UPS Shipping labels to return the pipes. One our our customer support specialists will be contacting the entire list of customers to collect the information.
You will need to affix the UPS label to the original B-pipe box we sent you. Please use some additional padding such as newspaper in the box to make sure these return safely.
Overview of process:
-Contact form Berk confirming 2wd or 4wd fitment.
-UPS label is sent
-Driver side pipe is returned to Berk.
-New 4WD specific driver side pipe is sent to you.
There will be no additional shipping charges for this. Berk Technology will be covering the shipping cost both ways.
Thank you all for your patience and cooperation. Please call us if you have any questions.
Best Regards,
Bryan
Berk Technology Inc.
949-387-9581
We first need to identify who has 4WD Titans out of our list of Group Buy participants so that we may start sending you UPS Shipping labels to return the pipes. One our our customer support specialists will be contacting the entire list of customers to collect the information.
You will need to affix the UPS label to the original B-pipe box we sent you. Please use some additional padding such as newspaper in the box to make sure these return safely.
Overview of process:
-Contact form Berk confirming 2wd or 4wd fitment.
-UPS label is sent
-Driver side pipe is returned to Berk.
-New 4WD specific driver side pipe is sent to you.
There will be no additional shipping charges for this. Berk Technology will be covering the shipping cost both ways.
Thank you all for your patience and cooperation. Please call us if you have any questions.
Best Regards,
Bryan
Berk Technology Inc.
949-387-9581
