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Discussion Starter · #1 ·
I have an 04 Titan and this is the 3rd right axle seal leak that I've had. Truck has 45k miles. The first time the dealer replaced the seal. Second time the entire axle assembly was replaced. Since then I've mounted 35" tires which was recently and now have my 3rd leak. The shop foreman at the dealer denied warranty claiming that because I have 35" tires and modified suspension the warranty is void. I went down to talk to him in person along with the service manager. My arguement is that this is a known Titan rear axle defect. The axle seal is NOT a load carrying seal - tire size does not make a difference in the failure of the seal. If I were trying to warranty axle shafts, then maybe. So at the end of our conversation they said they would contact Nissan so they don't look like the bad guys here. Since that conversation I have called Nissan's consumer affairs and filed a complaint and also reported the defect on the NTSB website. Any advice from anybody on how to further approach this situation?
 

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Nissan is sick of us 04 owners. They want us to just go away. They denied my warranty on my diff also but I had not modified anything. They just said I must be doing something to cause the multiple failures. Probably all those trips to church on Sunday morning.
 

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I am new to the Titans, but I have been building 4x4 for a long time. Dana has a max tire size that they rate the axle for and for the Dana 44 in the front of my 78 Bronco 35" was the max in stock form. If your power train warranty on your '04 is up then it does not matter. By the way are the Dana axles in the back of the Titan full floaters or semi? I have not even looked at it.
 

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Winder said:
I am new to the Titans, but I have been building 4x4 for a long time. Dana has a max tire size that they rate the axle for and for the Dana 44 in the front of my 78 Bronco 35" was the max in stock form. If your power train warranty on your '04 is up then it does not matter. By the way are the Dana axles in the back of the Titan full floaters or semi? I have not even looked at it.
They are semi-floating hybrid axles, which means standard D44 parts will not just plug-n-play. These have a larger ring gear, among other things, so changing from the stock gears to something lower is not possible at this time.

I haven't measured the width of our axles, but I've always been curious to know if a D60 could be swapped in with minimal effort. The only problem there is getting the gears matched, so then I wondered how much effort would be involved in ripping out the front suspension and converting to a D60 solid axle front. It's been done, just not for a Titan that pulls double-duty as a wheeler and daily driver.

In all seriousness, if my warranty were up and my rear failed, instead of replacing it with an OEM axle I'd rather throw something beefier and aftermarket-friendly under there, but then we're back to the front gears again. Damnit.
 

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go to another dealer. your tires have nothing to do with the leak. the dealer has to prove that your mod caused the leak. i cant prove that, i would do your axle seal under warranty.
 

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Discussion Starter · #7 ·
They officially denied the warranty today. This decision came from Nissan corporate, they called me. There excuse was the modified suspension and bigger tires. I tried to argue my case, even mentioning the fact that the previous 2 occurances happened with the truck in stock configuration. It was like talking to a brick wall. They don't give a f**k, you've already paid for the truck. It pisses me off, especially when Nissan consumer affairs, Shop Foreman, Service Advisor, and Service manager all say that this is not a known problem with the Titan axle. :fu: All I can say is that I'll remember this when I replace my truck in the near future.
 

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Discussion Starter · #8 ·
Jared said:
go to another dealer. your tires have nothing to do with the leak. the dealer has to prove that your mod caused the leak. i cant prove that, i would do your axle seal under warranty.

That's what I don't get. The dealer gets paid from corporate... it's not coming out of there pocket. Talking with the service advisor and shop foreman, I gathered that the axle seal replacement is a pain in the *** and none of the techs want the job. So I believe that may be the real reason they didn't go up to bat for me. Now my VIN is probably in the system as DENIED... I'm dropping it off at a Drivetrain shop tomorrow to have a TrueTrac installed, so the seals will get replaced then.
 

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Ask Consumer Affairs to set up a face to face with the Dealer Techincal Specialist to review and inspect your truck.If it is something caused by your lift(doubtful) he will let you know,these guys are very fair and will probably rule in your favor just for the sake of customer satisfaction. If not,they have to look you in the eye and explain why not.
Maybe this is a comeback of ineffective repairs,the bores in the end of these housings have been known to be too large allowing the seal to spin in it's race.If so,this should have been caught the last time
 

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9-d-9 said:
They officially denied the warranty today. This decision came from Nissan corporate, they called me. There excuse was the modified suspension and bigger tires. I tried to argue my case, even mentioning the fact that the previous 2 occurances happened with the truck in stock configuration. It was like talking to a brick wall. They don't give a f**k, you've already paid for the truck. It pisses me off, especially when Nissan consumer affairs, Shop Foreman, Service Advisor, and Service manager all say that this is not a known problem with the Titan axle. :fu: All I can say is that I'll remember this when I replace my truck in the near future.
Join the club.
 

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Discussion Starter · #11 ·
Nissan Mike said:
Ask Consumer Affairs to set up a face to face with the Dealer Techincal Specialist to review and inspect your truck.
Supposedly, Consumer Affairs did send someone out to inspect my truck. That's what I was told over the phone. His title was something like Regional parts and service manager.
 

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Seal replacement for them should be easy. They've done so many of them, they should be able to do it blindfolded. :cool:
 

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Have you taken it to a diferent dealer?
 

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9-d-9 said:
Supposedly, Consumer Affairs did send someone out to inspect my truck. That's what I was told over the phone. His title was something like Regional parts and service manager.
Probably, District Parts and Service Manager.If you got the RPSM you have already moved pretty far up the ladder.If the DPSM is involved with this,you have every right to speak with him about this.You are legally entitled to this warranty and you had better be damn well satisfied to the explanation as to why they are not honoring it.
Don't be a jerk,but persistency really helps....
These guys just want you happy and for problems to go away.A $180 axle seal repair means nothing and a $1800 axle replacement will just be billed back to Dana anyway.Let them know(politely) that you want a face to face and a specific reason why this is being declined and what your fault is in this failure.
Remember Nissan is still learning how to build real trucks and even more so learning how their customers use them.
 

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9-d-9 said:
I'm dropping it off at a Drivetrain shop tomorrow to have a TrueTrac installed, so the seals will get replaced then.
That's a kick in the service department's nads right there... Not only did that dealer not get paid from Nissan for the work, you didn't pay them either! If the mechanics keep turning warranty work away, they won't be there much longer...
 

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Don't know about NV, but CA has a $5000 maximum for small claims court, and no attorneys allowed. CA has a website that explains all forms needed, letter of demand etc. NV probably has a similar site.

$5K will cover many of the things that can go wrong on a Titan. And you can, recover the cost of the repair, after the fact. In most cases, they will settle, especially if your letter of demand includes your "case" and they can see that they are wasting their time. Print out the NTSB complaints and the posts from the major Titan forums.
 

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Did you replace the diff check valve vent with a Toyota diff vent nipple fitting, vent hose & fuel filter?

I have not seen any posts where anybody who did that mod (which provides venting of the diff unobstructed by any rinky dink 9 cent check valve) has suffered any further axle seal leaks.

My argument would be that a faulty diff vent is causing the diff to either pressurize or suck a vacuum when a heated diff cools, causing seal failure. Neither the seal or the diff vent is related to tire size.

Also, google Magnusson Moss Warranty Act.
 

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bestatchess said:
Did you replace the diff check valve vent with a Toyota diff vent nipple fitting, vent hose & fuel filter?

I have not seen any posts where anybody who did that mod (which provides venting of the diff unobstructed by any rinky dink 9 cent check valve) has suffered any further axle seal leaks.

My argument would be that a faulty diff vent is causing the diff to either pressurize or suck a vacuum when a heated diff cools, causing seal failure. Neither the seal or the diff vent is related to tire size.

Also, google Magnusson Moss Warranty Act.
There was a guy on Club Titan who posted last week that his axle seals failed even after he did the rear axle breather mod. :(
 

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AgTitan06 said:
There was a guy on Club Titan who posted last week that his axle seals failed even after he did the rear axle breather mod. :(
Hopefully that is not a continuing trend as out of warranty replacement of axle seals will be fairly expensive.
 

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Maybe we need to get this company www.dynatrac.com , to start supplying axles for us who would like a different axle!!
 
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