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Dealership filled with wrong motor oil

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16K views 93 replies 25 participants last post by  Audreyspency  
#1 · (Edited)
I went for my first oil change, which the dealership does for free, on Tuesday. Anyway, the 21 Titan called for 0W-20 (they used 5w-30) and in the manual it says that not using the proper weight oil will void the warranty. I called out the dealership on the improper oil being used and they are supposedly going to change it out and put the correct oil in. Now I'm concerned. Who do they have working for them that they would put the wrong oil in a brand new truck? Also, when I asked about the warranty they said it won't effect it. How can I know they do it right this time and not just print out new paperwork? Do I have a reason to be concerned or am I being overly paranoid?
 
#2 ·
This is the exact reason I just canceled my Saturday appointment for my first oil change. I plan on switching from 0w20 to 5w30 but it’s the fact that they did something wrong. I just can’t bring myself to trust a dealer to do anything right.
As far as the oil that they put in you’ll be fine. I’d be more concerned if it’s conventional or synthetic. Either way you’ll be fine. I’d call them out on their mistake though.
 
#5 ·
Nissan tests all the vehicles in the Arizona proving grounds which surely is plenty hot. How many Florida, Texas and other southern members here are having catastrophic engine failures post that here?
We have a 100,000 mile warranty on the truck, if it was going to fail it would be before then and you’d get a new engine.


Clint
 
#6 · (Edited)
I wouldn't worry about the warranty, that would be a terrible court case. Just imagine; your Honor their certified techs messed up without any input from me and want to use it against me. V.S. Your Honor those techs technically work for an independent dealership...
Judge says: x awarded to you.

The oil is close enough, as noted many on here run that or a mix. I'm not one of them but my Jeep burns a quart of oil every 2k miles, it wants 0w20 also but I still have leftover 5w20 from what I traded in. The Jeep gets the 5w when I top it off and I change it half a quart low at 7k miles... That manual says to not exceed 10k oil changes. If my Titan was low I wouldn't mind adding a qt of 5w20 or 5w30 but personally would prefer to stick to 0w20.
My first truck/Dodge I bought new and took to the dealership in North Dakota when I was stationed there, it wanted 5w30. Dealership put 10w30 in it in the winters, I traded that truck in at 110,000+ miles, it still ran fine and I hardly knew how to maintain it, just needed to move from an extended cab to a club can for a growing family.

Blackstone labs might be able to test it for you if you are still worried.
 
#7 ·
For a short period of time, I wouldn't worry about 5w-30 being used instead of 0w-20. Long term is a different matter, but probably not a death knell. Long term implications would be lower MPG, a little more wear and tear on the oil pump and if using an overall higher viscosity there could be wear on friction surfaces. A lower viscosity oil is going to get circulated faster at startup than a higher viscosity. Today's synthetic oils are incredibly good at handling higher temperatures without breaking down.
 
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#8 ·
You'll be fine! The manual says you can use 5-30, in fact, I switched over completely to 5-30 and the engine acually runs better, less noisy too. No difference in fuel economy. The whole 0w-20 is a bunch of BS to appease the EPA and the crappy CAFE ratings. Let the comments fly! Lol
 
#11 ·
My dealer tech states he uses 5w-30 in his personal Titan… but he is not allowed to put in cutomers vehicles requiring 0w-20.

He stated Nissan is having difficulty with vk56 durablilty since the 0w-20 switch; but I didn't hear that from him……. Hence the engine knock?

I been using 5w-30 in mine since 1st oil change. Quiet motor, no knock, no noticeable mileage decrease…
 
#13 ·
Irrespective, the same motor specifies various grades of motor oils elsewhere on earth. I have a copy of the XD service manual and have attached a couple of pages on recommended fluids and lubricants applicable to the VK56VD motor. I personally have been using a 50/50 cocktail of 0W-20 and 5W-30 (Rotella Gas Truck) for the last few changes on my 18 Pro-4X. I would not hesitate to use the 5W-30 as well as it is clearly in the XD service manual.
 

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#15 ·
Exactly the point the tech shared with me..

Did u guys know the 2016 XD with the 5.6 gas engine made 401ft lbs torque on regular unleaded only in 2016?? Asked my tech buddy why and the answer was 2017 is the mandatory date for car makers to comply with the latest emissions tier or pay a fine for each vehicle that does not comply. Tuning the engine back to 396ft lbs torque ensured its emissions compliance…

He also stated Nissan was too cheap to redesign the vk56vd for 0w—20…. Its such a good engine engineers thought it would hold up… Now they are just patching the weak areas with trial and error..

Hence the free 5yr 100k warranty….

Good dialog that makes sense.. And no disrespect guys but if a Nissan tech says 5w-30 is good enough for his truck then I will take his word for it over anyone else's…
 
#14 ·
The engine has certain tolerances, and I can't imagine that 3000-5000 miles with a viscosity of oil that's a little off the recommended weight would trash the engine. Consistent long term use could probably cause wear, but I can't see it being too big a deal. Using the recommended weight during the winter months would probably cause the same level of wear that using a thicker weight in the summer would cause.

Oil thickness is generally what the manufacturer has tested for their MPG and power. I'd say the fact that you had the dealer do the oil change will give you more peace of mind than if you got the right oil at some quick lube place. If the dealership is the only people that touch your truck, then they should be accountable for any issues, if you get the oil changed within reasonable interval.

This link does a good job with an explanation, granted it's a little long winded. What would happen if I put 5W-30 oil in my engine instead of the recommended 0W-20? - Quora.
 
#21 ·
Looks like 10w30 should have killed my Dodge engine in the -77F temps, I hated those days it was still chilly even with the 12v electric blanket plugged in and the remote start going before I got in after I unplugged the block heater. 🥶 Still gets colder than -22F here in Michigan though but usually only for a long week.
 
#25 ·
i would rather have heat than cold too. i am not going to die if something happens in south texas heat versus any place that snows regularly.
 
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#41 ·
I have to disagree with you… lol check my profile picture. if you zoom in my face you can see a big smile :)

I just like the snow and cold, and we are getting less of that every year… its a shame.
 
#32 ·
Oh man, it's so hot and humid in Houston. Holy cow, it's bad. My kids got out of the car, when we went to see a friend, and they asked if we could go home because it was so hot and humid.

And I live 4 hours further south than Houston and Houston is hot and humid to me, that's how bad it is
 
#36 ·
Didn't someone post a 17-18 manual and it shows you can use a few grades of oil?

In another thread one time
 
#37 ·
The switch to 0w-20 from 5w-30 by Nissan and everybody else is to squeak another 1-2mpg across their line ups for EPA purposes not for protection/longevity. 0w-20s have to use much better base stocks just to pass required atsm standards a semi synthetic 5w-30 can pass for wear as thicker oil generally protects better when engine tolerances and temps are acceptable for it (almost always but the coldest of conditions). A good portion of these engines using 0w-20 in north America still call for 5w-30 elsewhere with no significant changes to the engines. There are many approved 5w-30 that sheer to almost a 20w over a life cycle. You don't want that if your already a 0w-20 (you'd be riding around with a 0w-12) which is why the lower the viscosity the better the better the base oil and stabilizers have to be.
All that to say is the only thing you have to worry about is Nissan blaming the oil...but they put it in so...
 
#38 · (Edited)
If you guys want to buy your own oil filter and oil, Amazon has a good deal on K&N oil filters.


I figure at $3.00, if it's an inferior filter, I can change it out a bit more often, as it's half the price of other filters.

 
#42 ·
Cheap sometimes means less filtration… bigger holes in the material… get a good filter and change it when needed…
Mobil1 filters are good but pricey, I use WIX XP filters kinda im the middle price range.
 
#50 ·
As mentioned before....the 21 manual has just 0w20. No scale for temperature like we are all use to.

The EPA has about as much value and integrity to me as the other alphabet govt organizations. If 5w is better for my engine, I'll use it. But I can't assume they would not deny a warranty claim if I do.
 
#51 · (Edited)
I figure they have as much integrity as the shady businesses (seems like most companies these days) that stack our government with their shady politicians. The whole "government small enough to drown in a bathtub" BS is just these same businesses trying to make government so small that there's no effective oversight. Government should be as big as the businesses that it needs to regulate. If we want to shrink government, then we need to shrink big business and hell even shrink the wealth of the top.

We used to understand that consolidated power (and wealth) was a bad thing. For some reason we've lost that sentiment.

The scary part is that if you stayed awake in history class, you learned that big companies had a similar stranglehold over our economy in the late 1800s, right before the Great Depression. I figure we're almost guaranteed to repeat history.
 
#90 ·
LOL! I posted a reply an couple days ago and logged in to review if anyone else replied… had to do a double check to make sure it was the same thread. Not judging… I understand! That motor oil has a history of bubbling up some pretty intense conversations… just wait until we get into Amsoil vs Royal Purple. That should really blow up the capitalism vs socialism debate!