Well after several attempts to contact the guys at Uprev, i finally received a reply. First of all I am not here to drag any names through the mud intentionally. Now, with that been said time to address the real issue. I think what Uprev offers is a great product. However the service after the initial sale is sub-par. It takes days if not weeks to get a reply. For those who have general bolt ons this isnt a big deal. But, for those who have installed some other parts since their initial ECU reflash it is. My baby has been sick since the JWT cam install, and its been rather upsetting to me how they handle the customers requirements. The response i got from Jared at Uprev was they are extremely busy and etunes are taking up alot of his time. He mentioned charging in the future for etunes. I have mixed emotions about this.......if the service doesnt drasticly improve after a fee is charged then I dont see the point. We as consumers cant help how they manage their time, only become their little puppets dancing to their tune. I know alot of you guys REALLY promote Uprev on here, and i understand your points. From my personal experience however i dont feel like they stand behind their customers 100%. From the get go i didnt like how they handle theeir customers on the website. No phone numbers or anything, just a general email address. They will jump through hoops to sell the software to you initially, but after that you are left helpless until they get to you. I told them i would have offered a payment if it would help me and they responded in a propper manner. Good luck to all!!!!