[karlwezmar]

Hello Everybody,

I wanted to check in with everybody, and see if anybody has experienced what I'm dealing with. We had two Titan XDs, now we barely have one.

Titan 1 - 2016 Platinum Reserve 4WD, 6000 miles so far with 47 days in the shop.

Within 5 days after taking delivery: Rusting on both seams on/under either side of the rear window. Tailgate had a ton of dirt in paint, and what looked like dental floss embedding in the paint. Clear coat failing on driver side doors, and front fender. Dealer put touch up paint on rust, rusted through it, dealer put touch up paint again. Looks like crap. Offered to take the bed off, repaint 1/2 the cab. No, I don't want a new truck painted with 800 miles on it. I know what paint density variation does to value. Also, this had to of been noticed by the dealer when it was being detailed for delivery.

Week 2: Driver side heated seat wasn't installed completely. Stalling at a 1/4 tank, truck will not run at all at a 1/8 tank on level ground. Compressor super noisy when cycling - compared to another truck, which was quiet. Told "we have heard of this issue" but had no fix.

Week 3: Called Nissan customer support line - basically told me to get lost.

Week 5: Diagnosed by dealer 1 - called tech line. No fix

Week 8: Diagnosed by dealer 2 - called tech line. No fix. "Known problem"

Week 15: Truck would not start whatsoever when parked on a hill. Usually I'd roll it down in neutral to get it to start after sitting for 2 minutes. Truck blocked in, instead of smashing into the car parked in front of it, had to get it towed to dealer 2 - same diagnosis, and "keep the truck above a 1/2 tank". OK, I'll be filling up 3 times a day.

Week 17: Called Nissan customer support line again - again, basically told to get lost: sorry, but we're not sorry.

Week 19: Got 3rd dealer diagnosis - they have 2 more trucks with the same issues.

Week 20: Called Lemon Law lawyer - they were a little more than excited when they heard my documentation/issues.

Week 21: Waiting on Nissan to reply to the lawyer - they expect them to settle outside of court. This is today.

On to Titan #2

2016 XD platinum black (brother in law's truck)

Same issues as mine, minus rust and heated seat issue, but:

2000 miles - drive line vibration. 2200 front driveshaft departs from the truck, damaging under body, towed to dealer. Given rental Pro-4X XD diesel, vibration also developed - front driveshaft also fell out of the rental truck at 700 miles.

We can't put kids in trucks like this, traded in at a 14K loss.


Please understand - I'm not the kind of person to blast this out into the universe, but in this instance I have to. I'm so upset with Nissan, and their customer care program. I loved my Titan, and actually sold Nissan for 2 years. I also own a 12 Altima coupe (no problems), and (laugh if you want) a 2011 CrossCabriolet with over 100K on the clock, and only had to have 2 repairs under $700 in total.

Had anybody else had anything like this happen? If you do, reach out to me and I'll tell you how it has to be handled so you can be compensated -

 

[BWV]

And I thought I was unlucky with a Nissan...

Good luck to you.. cant wait to see how this unfolds... I hope its in your favor.

 

[bender2]

Wow, certainly can't make this stuff up. Sorry for your troubles. Keep us posted.

 

[Mattcowsmasher]

I have been thinking about trying to puchase a 16 xd cummins. After reading your experience I will wait a couple years till nissan irons the bugs out. Happens with most new iterations 04-07 titans same thing with brakes an rear axles. My boss has had nothing but hell with his ecodiesel ram. When its trouble free its a dream to ride with him for lunch runs he avg 28 mpg but more in shop than on the road. He is going to court with ram about..good luck.

 

[jbawden]

I have been thinking about trying to puchase a 16 xd cummins. After reading your experience I will wait a couple years till nissan irons the bugs out.

There won't be a diesel XD in a couple of years, its the worst conceived diesel truck of all time...well except for those Izuzu diesel pup mini trucks from the '80's. The XD is the ultimate manifestation of a vehicle designed by a committee fueled by group think rather than a single project leader that had a disciplined vision of what it needed to be for success.

 

[Pale Rider]

wow, and I just saw a new diesel at the dealer this morning... dam...

 

[karlwezmar]

Hi again everybody,

bender2 - I'm also in NEPA, Dalton to be exact. My truck has been to Hesser, Pollock, and Abeloff....all have been excellent to deal with. I bought the truck at Pollock, as well as many other family members and friends of mine between Volvo and Nissan. Fantastic dealership, and very kind/good people who seem to give a flying phuck.

jbawden - very good points, and I completely agree.

Everybody, please don't get bent out of shape over this next statement - but I ordered a F250 with the diesel today. I'm a defector, but I think you can understand why. I was never a Ford person, but rather a GM person when it came to trucks. The current GM offerings don't really do it for me as the interior looks like it belongs in the Startrek Enterprise helm. I do like the independent front suspension though. The Ram offerings are just too old of a design for me to justify a purchase, and a redesign is coming soon.

I came out of a 2010 Tundra with 70k, mostly trouble free miles on it (Toyota stood by their product fiercely), and got 24K for it on a trade. I nearly wet myself when they threw that number at me, while buying the XD for invoice (there was no shuffling of numbers). The Tundra was courtesy-traded to a friend of mine who has put another 24K on it. It has needed a headlamp bulb in that time. I have been spoiled.

I parked my truck next to the F250, sat in it, and game over. The price differential, with a ton more equipment, is about 5%. The R&D budget needed to build a truck in this class has CLEARLY been spend in the Ford. I understand why the XD has less of a R&D budget which beckons the age-old question; If you can do something, does it mean that you should? In this case no, not at all, and it should currently be put on pause. I wish I asked myself the same question in my younger years when partaking in actives that got me involved with the cops. Moving on.......

Jbawden said it best. Not to put words or a comparison in his mouth, but when comparing the new F150 to the Titan XD, their capabilities are nearly identical "when properly equipped". I hate to say it, but there is no point to the XD in this very specific context. I would, although, love a vintage Isuzu pup as a show car, or as a little chunk of funny automotive history. This is probably why I have a Delorean, and a 89 Mercedes S class.

I'm not here to bash the Titan XD, well maybe just a little - I love(d) my Titan XD. But I do have to share my take on the F250. Beautifully built, the tech is outstanding. The torque is disgusting (and awesome) so much so that is has to be tuned down in 1-3 gears. That being said, I managed 2.5 MPG MORE than the XD on a 30 mile identical loop. Something is off here, and it's not the 2 driveshafts that fell out of the 2 titans we owned/had as a rental. Downside: the XD rides like a dream. The front suspension on the Ford is basically a log with wheels on it. Being what it is, it's not all that bad, but it's no XD as far as ride quality. If I keep gaining weight like I have been, this should be rectified by my increasing weight, or the XD drive shafts I find along the road in the bed.

I asked another dealer if they had the driveshaft issue happen. They seemed shocked when I asked, then asked me "why do you ask?". From what I gather, Nissan corporate is telling dealers this is an infrequent event. If I've come across it twice personally, and once in conversation, this is just effin' dangerous - not only to the driver of the XD when the driveshaft rips through the floor of the truck, but the family of 5 who gets a driveshaft flung through their windshield behind the XD at highway speeds. Not good, not good at all. Thankfully the two times this happened with us was not on the highway. On that note, if you have an XD, PLEASE have the torquing checked on the driveshaft bolts ASAP. Over-torquing is apparently the problem, not under. Who knows.

I think I've said enough about this at this point. I'll let you all know what Nissan's reply is when I get one. They have about 3 weeks left. I really hope they don't only offer a replacement vehicle as I'll probably loose my freaking mind and gain more keyboard courage, but I do appreciate the free tank of diesel they gave me when determining that it wasn't a fuel sender unit issue. Nissan 0: Me 1.

I may actually put an application in with Nissan corporate. They seem to need a PhD student who, in a former life was a BMW trained mechanic, and has a degree in auto tech with a bevy of compression ignition engine work experience. They sold this truck to the wrong person. Game on!

Cheers! Karl

 

[bender2]

I am a multiple car purchaser and huge fan of Pollock Nissan. IMO, there are none finer. Initially I was hell bent on buying the diesel, actually waiting for the last five years. Unfortunately, after many solid reviews, driving one for three days and now your experience's... No Thanks. What ultimately turned me away is the premium price compared to the 3/4 ton market (yes, they are now discounting them significantly for lack of sales) and the less than stellar HP & TQ #'s. I will possibly consider a XD gasser for my future. I hope your persistence pays off and your made whole. Good luck Karl and keep us informed along the way.

 

[karlwezmar]

bender2 - glad we agree on Pollock. Good, good people. I do think the way to go would be a gasser, but I'm assume they may experience the same paint issues that I've had with the XD which is unfortunate given all of the excellent attributes of the truck - beside my experiences. I'm not a huge fan of these guys, but check out this link: (won't let me submit for whatever reason) Look up TFL truck gas vs. diesel titan. It's telling.

I'd give a very good once-over with the truck before signing anything, especially the paint.

I'll give you guys an update when I have one. I sincerely hope this ends well - for me.

Ohh, and now all of the dash night illumination is blinking off, and on in the Titan. The one that the drive shaft fell out of did the same exact thing. Ugh, give the truck another year of refinement, please.

 

[HRTKD]

I have an F-350 on order. It should be built in early January. I love my Titan but it just isn't enough truck to tow my toy hauler. Neither is the XD. The design group at Nissan that put together the XD should be fired.

Karl, if your F-250 came with the camper package, snow plow package or the HD front suspension then it's going to ride rough. Well, rougher than a regular F-250 without any of those packages.

 

[karlwezmar]

Hi All,

The titan was agreed upon to be bought back today by Nissan. I'll be very VERY gentile too, it until the day I'm required to bring it back. Nope, that was me being facetious. It's going to be a few rough weeks for this truck. It's been bad and it must be punished, - enough said.

I will be getting 99% of my money back. They're calculating it as 10 cents a mile up until the first occurrence that means 800 miles in this context. I will put TONS of miles on it for the next 3 weeks, just as long as I keep it above 1/4 tan of diesel, so it won't stall/not start/shut off on a hill.

If ANYBODY has had Nissan crap all over you, please reach out to me. I'm here to help in the process. I am an expert at this point. And also, please always understand that the dealership only retails/matains them, and that they didn't manufacture them.

I'd be embarrassing to sell a XD at this point as a dealer. Nissan should have waited until it was close to perfect, or perfect. Instead, they played some 30 second spots on TV, and their website has been, and continues to be, clunky and junky.

It's ironic that I also own a 2012 TDI sport wagen - I guess that all my cars will be bought back at this point.

Hope you all have a great holiday!

K

Sincerely, Karl

 

[bender2]

Take off and keep the spare tire to make up some of 1% difference in loss. LOL. Congratulations on winning the fight in the end. Merry Christmas.

 

[BobNYC]

I gave some thought to buying an XD that was in stock at Koeppel Nissan in Queens NYC but the mechanic there (who has always been straight with me about what my '07 needed) advised me to wait because he was hearing of "issues". Glad I took his advice.

Also, I can add my praise to Ken Pollack Nissan in Wilkes-Barre, PA. I had an ignition coil fail that required towing my truck there (my in-laws live nearby). It was Friday and they didn't have the part in stock so they removed a coil from a new Titan they had on the lot and installed it in mine. This kept me from losing the use of my truck over the weekend until the part arrived. This, to me, is exceptional customer service and I will remember it when I purchase my replacement, probably this coming spring.

 

[karlwezmar]

Hi All,

I'm awake still at 12:49PM here, partaking in some libations as I had to take the day off tomorrow for the "surrender" the '16 Titan. That terms makes me feel like a convict, but kinda like it. What I dislike is that I'm taking time away from work to do so.

I can't wait to see this process, but fear that roasting the tires off was a bad idea as they need 4/32" to not require me buying 2 news of the crappiest (or used) tires I can find. I have an RO stating they were 4/32nds 2 weeks ago when a "repair" was made - more on that......

Update: Tom Hesser (great for service) did an O ring replacement, and fuel sender replacement. That procedure made the truck worse. Now is stalls when letting off the throttle, then back on. At one point apparently the pressure left in the trans was enough to skid the back tires to a screeching halt in an intersection. I stopped driving the truck 10 days ago when that happened, and went over to my fantastic 2012 TDI sportwagen 6 speed with 65K on it, which runs fantastically. The straight pipe/tune done after the TDI scandal also helps a ton. She's a filthy pig.

Other issue updates: I don't have a truck as of tomorrow, and that's a problem (replacement truck should be here in a month or so). Center dash lights look like a disco now, so with the right music it's a blast. This also happened in my br-in-law
s 16 Titan before the driveshaft flung out.

Back to my truck: passenger side mirror bezel (where the 2 arms pop out) has since departed completely in rain. The clear coat is peeling in a 1"-10" section on 3/4 of the panels on the drivers side. Driver's seat is now rocking. There is water entering the rear back door, and when I went to investigate by pulling some carpet back, I found a freakin' mozzarella stick wrapped incased. I don't eat motz. cheese sticks while hiding in my truck's carpet, especially in new vehicles. Somebody on the production line sure may have been hungry and figured they'd reduce their carbon footprint in my rear seats. Do yourself a favor and YouTube the Titan XD manufacturing process and you'll understand why. Looks like a joke to other manufacturing auto plants I've watched (this stuff fascinates me). Anyway, when I found the leak, I glued the weather strip back on the body of the truck as it was not in place and parked it in the barn yet again.

There's more - Bluetooth has also quit, and the head unit says "Nissan" for at least 3-4 minutes now, and won't let me turn down the volume until it wakes up. When there is a really crappy song on, this is a huge problem. I also was able to inadvertently push the 4WD switch into the dash today. Luckily I stepped in dog $hit right before that took place and the heat turned on (that still works) wafting the $hit toward my face causing me to dry heave. I'll leave that $hit on the mat for Nissan as they were ohhhhh so pleasant to deal with before my calling a Lemon Law lawyer.

Lastly, I asked the service manager what his dealing will be with this Titan. He said he has to keep working on it until it's able to be sent to a Lemon Law auction. It ran just great until it was "fixed" last time unless under a 1/4 tank. Additionally, I asked him if I was in for a verbal fight - he stated no, and that it'll take 30 min to complete. This is great because as an HR director, I have enough of those situation and experiences, and am very well versed in deescalation, and spinning a conversation. I'm honestly excited, and am planning to run the truck to my buddy's tire shop to get the largest piece-of-tire crap any of us have seen, ever.

Anyway, I'll be updating this process for you all, then will most likely not return. Thanks to all that have reached out, and supported this process. I appreciate it.

Sincerely, Karl

PS - no hits on the G2 BAKflip bed cover - somebody just make an offer. I'll probably take it, unfortunately. Cheers!

 

[Walrus]

Run that thing as low on fuel as you dare, just to make it cross their driveway.

 

[TX8STEP]

Run that thing as low on fuel as you dare, just to make it cross their driveway.

Tow it to the dealership with the Ford! :big_grin:

 

[Lee-the-Impaler]

oh man, I'm rolling. Seriously, you LIKED the late GM interiors?...you must be 5'8" MAX., but TRULY seriously, that's a load of ****. My experience with my 09 was parallel in some ways. Dealership was awesome, Nissan corporate itself? They need shot in the face one by one. I have yet to have serious mechanical issues beyond the obligatory design flaws all manufacturers have in varying flavors, and at my mileage, if it breaks now, I am the one who broke it.. It really is disappointing, but not unexpected. Though I think I will sue: I didn't get a free cheese stick with my Titan! Must be some sort of discrimination. Good for you man, pushing to get a solution you can be satisfied with. i really hope that your case is the worst of the worst and not a common happening. The new platform has a lot of potential (Especially for those of us first-genners who have visions of retrofitting a cummins or a 7sp tranny), but I agree that Nissan tried to create a tweener market where there wasn't one. They should have ripped off Ram's rear end, Ford's front, Slapped in an overpriced Allison, and made it less of an eyesore as a full 3/4 ton...Then at least it would have been competitive.

I was a dodge guy (who owned fords..lol) before my Nissan (though I DID trade 2 Dodges in on my Titan). Until I bought the T, the only Nissan I wanted was a sentra seR spec-V (never got one) or an old school 2 door pathfinder (still want one)

And yeah, F-250s ride like tanks... 350s even more so...but they don't rattle apart even if the driver does. that said, I've never met a Ford with a new price that didn't make me laugh and say something along the lines of 'for that, it better give blowjobs when you set the cruise and do laundry too'. I think you'll be happier in the ford, especially if the $ is good to go. Good luck!

 

[karlwezmar]

Lee-the-impaler, you're a riot.

To be clear, I LOATHE the GM interiors. It looked like an alien queefed out a dashboard, after shoving a few buttons up there first. To be honest, I'm a fan of GM's drive train. I actually like all the domestic brands, but feel the advancements made by Ford are superlative. Dodge, I'm sure will blow something amazing out soon. It's just a matter of time.

I really wanted to love the XD, I really did, and waited for a year for her. Thank god it had driveability issues. The paint issues really erked me. It was so so very bad, and I need to keep this sort of investment around for at least 10-15 years. To reiterate, we've got a Murano cross cabriolet (please, don't laugh - it's a sun room with wheels), an altima coupe, and have had a 2011 pathfinder. All fantastic vehicles, and recommend Nissan cars to people.

I still have the BAK-flip for sale for the XD. I got 2 offers for $500, and no higher. This is now my buy price. I want it out of the barn, and any memory of this truck.

Cheers all! I hope all of your titans are being good kids. If not, let me know, and I'll help you destroy Nissan corporate.

Sincerely, Karl

 

[karlwezmar]

Ohh, I forgot to mention. - eye watering price on the Ford. I walked in, gave me invoice pricing from the get-go (about 9K). The difference from XD to F250 (with a glass roof, and a WHOLE other load of stuff) was 9K. I lost $66.00 on the XD. So, the payment was about 1K a month. I put 9000 miles on it, and sent it back with the tires recently roasted off. In end, I made about a grand in buying a platinum ("ultimate package") which makes me sound like a complete deck, but it's awesome, and lets me know when I'm about to cream another car. I still love the XD - best seats ever, although the ford has a massage feature that makes me have to crap sometimes. Mix this together with the Kerurig that I power in the center console.

 

[TitanLast]

Hello Everybody,

I wanted to check in with everybody, and see if anybody has experienced what I'm dealing with. We had two Titan XDs, now we barely have one.

Titan 1 - 2016 Platinum Reserve 4WD, 6000 miles so far with 47 days in the shop.

Within 5 days after taking delivery: Rusting on both seams on/under either side of the rear window. Tailgate had a ton of dirt in paint, and what looked like dental floss embedding in the paint. Clear coat failing on driver side doors, and front fender. Dealer put touch up paint on rust, rusted through it, dealer put touch up paint again. Looks like crap. Offered to take the bed off, repaint 1/2 the cab. No, I don't want a new truck painted with 800 miles on it. I know what paint density variation does to value. Also, this had to of been noticed by the dealer when it was being detailed for delivery.

Week 2: Driver side heated seat wasn't installed completely. Stalling at a 1/4 tank, truck will not run at all at a 1/8 tank on level ground. Compressor super noisy when cycling - compared to another truck, which was quiet. Told "we have heard of this issue" but had no fix.

Week 3: Called Nissan customer support line - basically told me to get lost.

Week 5: Diagnosed by dealer 1 - called tech line. No fix

Week 8: Diagnosed by dealer 2 - called tech line. No fix. "Known problem"

Week 15: Truck would not start whatsoever when parked on a hill. Usually I'd roll it down in neutral to get it to start after sitting for 2 minutes. Truck blocked in, instead of smashing into the car parked in front of it, had to get it towed to dealer 2 - same diagnosis, and "keep the truck above a 1/2 tank". OK, I'll be filling up 3 times a day.

Week 17: Called Nissan customer support line again - again, basically told to get lost: sorry, but we're not sorry.

Week 19: Got 3rd dealer diagnosis - they have 2 more trucks with the same issues.

Week 20: Called Lemon Law lawyer - they were a little more than excited when they heard my documentation/issues.

Week 21: Waiting on Nissan to reply to the lawyer - they expect them to settle outside of court. This is today.

On to Titan #2

2016 XD platinum black (brother in law's truck)

Same issues as mine, minus rust and heated seat issue, but:

2000 miles - drive line vibration. 2200 front driveshaft departs from the truck, damaging under body, towed to dealer. Given rental Pro-4X XD diesel, vibration also developed - front driveshaft also fell out of the rental truck at 700 miles.

We can't put kids in trucks like this, traded in at a 14K loss.


Please understand - I'm not the kind of person to blast this out into the universe, but in this instance I have to. I'm so upset with Nissan, and their customer care program. I loved my Titan, and actually sold Nissan for 2 years. I also own a 12 Altima coupe (no problems), and (laugh if you want) a 2011 CrossCabriolet with over 100K on the clock, and only had to have 2 repairs under $700 in total.

Had anybody else had anything like this happen? If you do, reach out to me and I'll tell you how it has to be handled so you can be compensated -

I am having issues with my 2017 Nissan Titan currently. I have had the wheel bearing replaced, steering gear replaced, transmission linkage and transmission both were replaced, and the steering pump has been replaced in this truck and I only have 53,000 miles on it. How do I get in touch with Nissan Customer Care? I have looked for the Customer Care number and can't reach anyone on the number listed. But, I am looking to trade it in sooner rather than later because I am afraid of what will happen once the warranty runs out.