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Went to Home Depot and picked up 5 gallons of paint and some supplies with the girlfriend the other day to do some work on our deck.
We get home and discover that on one of the 5 gallon cans, the paint department guy didn't put the lid on correctly, and that can happened to tip over in the bed of my truck. An entire gallon of white paint poured out all over my bed liner, splashed backwards and sloshed up the front of the bed and up my back window, then washed backwards out and under the tailgate, and poured all over my bumper. The wind then slung it under my bumper and all over one of my rear tires, which spun it all up the underside of the truck and into my wheelwell.
It was a monumental mess, all from one can of paint. We got home, and being that it was water based latex paint, I immediately got the hose and started blasting off as much as I could. Once I'd washed out as much as possible, we called HD and spoke to the manager. He said bring it back in and talk to the paint specialist. When we talked to him, he apologized profusely and gave us a bottle of Krud Cutter cleaner and a scrub brush. We spent the next 5 hours of our Saturday afternoon on our hands and knees in the bed of the truck spraying and scrubbing and even pressurewashing. We got a good bit out, but none of it came completely out, and there's still a huge permanent mess that looks like crap.
We called HD back and spoke to the manager, and he said to give him all our information and he'd file a claim with his insurance. He didn't know what would happen after that, and said he couldn't guarantee anything. We said we understood, and made it clear to him that we didn't care about money out of this so much as we just wanted our beautiful truck clean again like it was, and if he could get that taken care of somehow, there was no need to file with insurance. He didn't really have a response, and said an adjuster would be in touch.
The adjuster called, and we sent her the digital pictures we took of the whole ordeal, and she said to go get two quotes. I got one at a private body and paint shop today ($1200), and will go to the dealer on thursday for their quote.
I still have a feeling that it's quite possible that Home Depot's insurance will see the amount for the quotes and tell me "sorry, you didn't properly secure your load, it's your fault".
I'm not out to screw anyone, but I do feel like a paint can shouldn't pour out a gallon of paint just because it tips over. Oh well. This sucks. We'll see what insurance says.
We get home and discover that on one of the 5 gallon cans, the paint department guy didn't put the lid on correctly, and that can happened to tip over in the bed of my truck. An entire gallon of white paint poured out all over my bed liner, splashed backwards and sloshed up the front of the bed and up my back window, then washed backwards out and under the tailgate, and poured all over my bumper. The wind then slung it under my bumper and all over one of my rear tires, which spun it all up the underside of the truck and into my wheelwell.
It was a monumental mess, all from one can of paint. We got home, and being that it was water based latex paint, I immediately got the hose and started blasting off as much as I could. Once I'd washed out as much as possible, we called HD and spoke to the manager. He said bring it back in and talk to the paint specialist. When we talked to him, he apologized profusely and gave us a bottle of Krud Cutter cleaner and a scrub brush. We spent the next 5 hours of our Saturday afternoon on our hands and knees in the bed of the truck spraying and scrubbing and even pressurewashing. We got a good bit out, but none of it came completely out, and there's still a huge permanent mess that looks like crap.
We called HD back and spoke to the manager, and he said to give him all our information and he'd file a claim with his insurance. He didn't know what would happen after that, and said he couldn't guarantee anything. We said we understood, and made it clear to him that we didn't care about money out of this so much as we just wanted our beautiful truck clean again like it was, and if he could get that taken care of somehow, there was no need to file with insurance. He didn't really have a response, and said an adjuster would be in touch.
The adjuster called, and we sent her the digital pictures we took of the whole ordeal, and she said to go get two quotes. I got one at a private body and paint shop today ($1200), and will go to the dealer on thursday for their quote.
I still have a feeling that it's quite possible that Home Depot's insurance will see the amount for the quotes and tell me "sorry, you didn't properly secure your load, it's your fault".
I'm not out to screw anyone, but I do feel like a paint can shouldn't pour out a gallon of paint just because it tips over. Oh well. This sucks. We'll see what insurance says.