He's been pretty busy today with his website because it was having problems. I just got off the phone with him an hour ago so I would try calling him again first thing in the morning. because i do believe he is closed now? He has got a really good rep here so I dont think you are gonna be screwed over.

 

Yea i noticed the site was down toady, which didnt help my suspicions..thanks for the quick reply, ok ill try in the morinin, just wanna know whats goin on.

 

and since you have done your research on PRG you should know that he is a bussy guy and sometimes hard to get ahold of.
Hope your spacers come soon

 

Bussy guy? No, he's just a very busy guy. lol!

PRG Greg is a standup guy and one of the few, if the only one, that I would allow to touch my truck. I don't even like the dealership techs touching my truck, that's how particular I am. Back in '05, I purchased the 2.0" leveling kit and had him install it. I got used to the height after a few months and decided on the 2.5" instead for more lift and he changed it out no problem for a very small fee. He also milled me up some 3/4" blocks out of some 1" blocks he had for the rear to gain back a slight amount of rake that I wanted. Let me tell you, nobody would ever do something like that to make a customer happy, not these days anyway. Not only that, but when he worked on my trucked, he was very careful with everything, as to not scratch stuff, when he worked on my truck. He also informed me on everything as he was doing it when I was watching him. His prices may seem a little high, but his products are TOP NOTCH and his service is FIRST RATE. Not sure how it is to order stuff from him because when I got my stuff, he was local so I just dropped over house to get the parts. It might cost you some bucks to travel to where he lives, but if you're close enough that's what I would recommend if he still allows it. When you get to meet him and let him work on your truck, any suspcious thoughts you may having about him will quickly evaporate. He's a good guy and I really miss having him local so I can enjoy that FIRST RATE SERVICE he provides.

 

well that is really good customer service, and i know how hard that is to find these days, i guess ill chill out and try callin tomorrow, thanks

 

I can't remember which, but guys have had better luck talking to him early in the morning or later in the evening.

He is a busy guy and one of the last that would screw you over!

 

Ok well i feel alot better now, thanks for the replies

 

When I order from there, I get email confirmations, notifications on when it ships (the same day). And get tracking info upto when I get it...

PRG FTW!

Nice 3 posts btw.. Welcome to Titantalk..

 

I love prg, but I think he needs to expand to meet all of his customer's expectations!

 

Hang in there man, I thought the same thing too the first time.. Don't worry, he'll pull through for you, he always has for me and then some. In the future though, checkout performancelifts.com ... It's Greg's good buddy and everything goes through Greg but you have a middle man to keep in touch with, and lower prices on some things.

 

He is super busy....


Or maybe you didn't call greg?! uh ohhhhhhhhhhhhhhhhh.


But in all reality, Just keep trying Email is also super fast response. I just got done emailing him today, He replys pretty quick.

 

Hes just working on his website from what ive heard from him, hes adding/removing/renovating on the website. Just be patient!

 

Don't worry I know it's frustrating waiting on PRG but it's worth the wait. I took a few weeks to get my c-10 and 5125's but I couldn't be happier now that they are installed.

 

Anybody have the phone number of PRG? With the site down I can't look them up. He was supposed to have some SWAY/Bilsteins for me by last Friday and so far nothing. I'm becoming concerned. No shipping numbers, etc.

 

I don't think he got his new load of sways yet. At least that's what he told me last night. He's expecting them this week


Sent from my Autoguide iPhone app

 

Maybe you got his last set though and that's why he had to order more...


Sent from my Autoguide iPhone app

 

its all good, just talked to him, they got alittle behind, was super nice about it all, no worries now..

 

Well, I would like to believe all that stuff but he has had almost $1200 of mine for a month! I talked to him last week and he said all my parts were in and he was sending it out that day. Gave me an UPS alert and that was it. Promised it by last Friday and still nothing.

No webpage, can't call him and he's not sending out what was ordered. I think I have a seroius problem here.

Note: Should be one month not two.

 

Was there a Tracking Number on your UPS Alert?

 

It does but when you try it, all says is it is awaiting the shipment. It's been that way for a week.

His webpage is up but he's not answering his phone or returning messages.

 

damn that is ****ty, i was just on his site, its back up, i talked to him like 20 mins ago, you might try again, i feel ya though

 

after waiting 3 weeks for some of my stuff to be shipped. It took a good week of calling/emailing to get ahold of him.... It can be done!
(but i'm still waiting for my stuff)

 

Did you end up getting your stuff?


Sent from my Autoguide iPhone app

 

yes i got it last friday, installed on satday, it sits nice and level now, and the ride is alot better too, it just rolls over bumps an holes that used to hit hard...100% satisfied

 

I never got mine. After calling for days and a number of emails I findly filed a complaint with PayPal. After that he refunded my money. You better think twice before you put any money into this company. My impression is he is right on the verge of going under. When he does any one who is owed money will lose it. Your call.

 

That sucks. Atleast you got your money back. Makes me worry a little. I ordered the extended travel package ($2k) a week and a half ago and havnt gotten one email or shipping confirmation. Gonna give him a call today and see what's up.


Sent from my Autoguide iPhone app

 

I hope Greg/PRG isn't going under! I still need to buy some sway bar end-links & a set of street traction bars! LOL