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Call the dealership closest to you and ask to speak with the Nissan Consumer Affairs representative. These non-advertised people strive for your satisfaction (within reason) and are an advocate for consumers at the dealership level. Every dealership has one that they like to keep hidden away. If the first dealership won't get you in contact with one, then call the next dealership and let that rep know about the first dealership. They should be able to look up the contact info for nearby reps and get you in contact.
 

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Just to be clear on this, the dealers both agreed to submit the warranty claim, but Nissan themselves are denying it.



Will this person be able to help if it's not the dealer themselves denying the warranty, but Nissan's warranty department denying it?
The Consumer Affairs rep tends to have a little more pull on the corporate side. I don't want to give a definite "yes" that they can make it happen, but they do have a higher chance.

Also, keep this argument up your sleeve - when talking to the dealer, CA, or corporate and they tell you it's considered normal wear and tear - ask them to show you another vehicle in the pre-owned lot doing the same thing. In this case, make sure to clip your nails before meeting with the CA rep so they can't argue that you're a "one-off".

I can see the argument they're making, but that shouldn't be normal for a screen to do that with fingernails.



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