[Yahooligan]

This doesn't directly relate to my Titan...yet. This morning we dropped the wife's '05 Quest off at Quality Nissan in Temecula to get a LOF and get a recurring rattle fixed. This rattle has plagued the van since almost day 1 and has been "fixed" at least 5 times by the dealer we bought the van from.

So the rattle is back, it's probably been about 6,000 miles since the last fix (as 22,000 miles now, so 16,000 when it was last fixed). We drop the van off and tell the service advisor we have an appointment for a LOF and some warranty concerns. I explain that the passenger side sliding door has a rattle that keeps coming back. Previous dealer lubed the door, adjusted it (TSB), replaced a rubber stopper, re-attached a loose wire clip...needless to say, the rattle is back. The service advisor kindly explained that rattles and squeaks are only covered for the first 12 months or 12,000 miles. WHAT? :huh: It has a 3/36k bumper-to-bumper warranty, she sticks by her claim of 1/12k for rattles and it would cost $110 to diagnose, if I doubted her I should look in the warranty booklet. I decline the $110 diag and only authorize the LOF.

When I get home, I whip out the warranty booklet and the only mention I can find that talks about 12months/12k miles has to do with service adjustments, such as alignment, etc. Things that would fall under wear-and-tear but obviously not done correctly from the factory.

I left a message for the service manager to call me, needless to say I'm a bit pissed with the whole experience. It's a rattle, which is a defect and should be convered under warranty. Anyone else experience this same load of BS?

So, as it relates to my Titan, my driver's seat has a squeak in the base or seat springs, as I go over bumps or shift my weight it squeaks like a bushing that needs lube. High pitched and annoying.

So, my '05 Titan has 14,000 miles and it's been "in service" for 16 months. Am I going to get the same crap when I take my truck in for this? I sure hope not.

Mossy Nissan in Oceanside was always helpful and took care of our concerns without balking, so far since going to Quality Nissan, due to moving, I can't say the same.

Just wondering if anyone else has gone through the same "Squeaks and rattles are only covered for 12 months or 12,000 miles" excuse. :huh:

 

[cleoent]

what i was told when we were being sold our extended warranty is that nissan has a terrible factory warranty. THey do that on purpose of course to drive up sales of extended warranties.

What i was told (and almost made me get up and walk out) was that the factory warranty is only a real bumper to bumper for the 1st year. After that they charge 100 or 110 bucks to diagnose all warranty work and ONLY if it's covered under the warranty will they give you back your money.

It is my understanding that by having bought the extended warranty that i bought, the same coverage i got for 1 yr i know have for 7.

All i know is we've come from owning mazda's and it didn't matter if we came in 1yr, or 5 yrs after we bought it, if we had our warranty we were given a rental car, a smile and our cars were fixed without hassle.

Nissan is definitely a step in the wrong direction in this regard it would seem.

 

[MuskyHunter]

Interior fitment problems, rattles, etc fall under the 3/36K warranty. My dealer gives me no grief about rattle adjustments.

 

[keiffers]

what i was told when we were being sold our extended warranty is that nissan has a terrible factory warranty. THey do that on purpose of course to drive up sales of extended warranties.

What i was told (and almost made me get up and walk out) was that the factory warranty is only a real bumper to bumper for the 1st year. After that they charge 100 or 110 bucks to diagnose all warranty work and ONLY if it's covered under the warranty will they give you back your money.

It is my understanding that by having bought the extended warranty that i bought, the same coverage i got for 1 yr i know have for 7.

All i know is we've come from owning mazda's and it didn't matter if we came in 1yr, or 5 yrs after we bought it, if we had our warranty we were given a rental car, a smile and our cars were fixed without hassle.

Nissan is definitely a step in the wrong direction in this regard it would seem.

No offense, but that sounds like a dealer scam to me.....I've never once had a problem with getting warranty work done on my truck and infact just had a power steering cable replaced under warranty that was found to be leaking at the gasket and my truck is 4 months out of warranty.

If my dealer told me that, I would be out the door and off to another dealer to get my work done as well as reporting them to the BBB. Just sounds like that dealer is feedin garbage to their customers to get them to buy their extended warranty coverage, so in turn the customer is out however much $$ and the dealer is sitting back saying to himself 'suckers'. Definately something to tell my SA next time I'm in, and ask him outta curiousity.

Yahooligan,

I wouldn't worry about it I were you - they should be able to replace the seat without a problem (if it is deemed as needing to be replaced). If the documentation that you have found indicates 12mo/12K for the first year in regards to service adjustments, and 3 yrs 36k (whichever comes first) bumper to bumper, then if something fails within the time period, then everything is covered. I'm sure this is probably something that all car makers document, but just like alot of other things (myself included) not many of us actually read up on it until we've been told that (my job deals with warranties (non-car) and it amazes me how many people aren't aware of what their warranty does and does not cover.

 

[Yahooligan]

Quick update.

I talked with the service advisor today when we picked up the van, the lady is a complete idiot. There's a TSB for this *exact* complaint, but she insisted that since TSBs aren't recalls then they're not covered under the warranty. I know for a fact this is complete BS and asked to speak to her manager. We actually had the TSB done a year ago because of this same rattle, and when I mentioned that to her manager he said yes, TSBs are covered, but since it was already performed they would not perform it again. Since Mossy did the work they should warrantee it.

The service advisor also said she was going to print out the dates/mileages that certain categories of repairs fall into and attach it to our paperwork.

She did. She highlighted "Adjustments." Granted, the fix is to adjust the door so it doesn't rattle, and there's a TSB for it, but come on.

The bottom line is this service dept is full of idiots and unhelpful people. I had the paperwork in my hand showing all the rattle repairs we've had done, I asked the advisor if she knew there was a TSB for this exact problem. She didn't, and she didn't even look. She just gave the canned response of "Not covered." and even said she didn't know we had any work done on the door before. It's not like I didn't tell her or show her that I had the receipts, it was just a bunch of BS, lies and excuses.

Needless to say, I'll be driving 35 miles to Mossy when I need work done on either of these vehicles. Makes me mad. Grrrr! At least the weekend is here.

 

[spoonman]

I never deal with Quality Temecula anymore, too many bad experiences. It was always hit or miss with them depending on the work needed to be done so your not alone with your experiences. I bet Mossy wont give you any problems.

 

[Yahooligan]

I never deal with Quality Temecula anymore, too many bad experiences. It was always hit or miss with them depending on the work needed to be done so your not alone with your experiences. I bet Mossy wont give you any problems.

I don't think Mossy will give me any issues, either. The only "issue" I ever had with them was when I came in without an appointment one day after smelling coolant and finding coolant sprayed all over the front of the engine from the radiator area, service advisor and I feared it was the radiator but it ended up just being a defective rad cap. Anyway, I had them do a LOF and rotate while it was in the air (checking for coolant leaks) and ended up being there for 3 hours, but given the tech had other vehicles actually scheduled to work on I can understand mine being worked on as time permitted.

The only time I'd received better service was with Infiniti, but that's to be expected. It's more unexpected to receive such good service from a "non-premium" brand and that is actually pretty sad that it is unexpected.

The good news is that Mossy in Oceanside is on my way when I go into the office.

Any opinions on Mossy in Escondido? I'd like to think this is a general Mossy experience and not isolated to only some of their dealers.

Thanks for the word on Quality Nissan, I'm glad it wasn't just me due to my bad attitude that day.

 

[skohler]

My driver seat had a loud squeak whenever I turned, accelerated or braked. Needless to say it drove me nuts . The tsb I found was for cloth and I had leather, but the dealer said no problem (this was after the 1 yr/ 12k time frame) and replaced the seat framework. No problems since. I would say the dealership has a lot of discretion as far as these types of repairs. If one does not want to earn your business, there is usually one that does.

good luck
Steve

 

[70DATSUN]

What a crock. If they won't take care of you find a different Dealer and let them know your dollars well be spent else where.

 

[keiffers]

Quick update.

I talked with the service advisor today when we picked up the van, the lady is a complete idiot. There's a TSB for this *exact* complaint, but she insisted that since TSBs aren't recalls then they're not covered under the warranty. I know for a fact this is complete BS and asked to speak to her manager. We actually had the TSB done a year ago because of this same rattle, and when I mentioned that to her manager he said yes, TSBs are covered, but since it was already performed they would not perform it again. Since Mossy did the work they should warrantee it.

The service advisor also said she was going to print out the dates/mileages that certain categories of repairs fall into and attach it to our paperwork.

She did. She highlighted "Adjustments." Granted, the fix is to adjust the door so it doesn't rattle, and there's a TSB for it, but come on.

The bottom line is this service dept is full of idiots and unhelpful people. I had the paperwork in my hand showing all the rattle repairs we've had done, I asked the advisor if she knew there was a TSB for this exact problem. She didn't, and she didn't even look. She just gave the canned response of "Not covered." and even said she didn't know we had any work done on the door before. It's not like I didn't tell her or show her that I had the receipts, it was just a bunch of BS, lies and excuses.

Needless to say, I'll be driving 35 miles to Mossy when I need work done on either of these vehicles. Makes me mad. Grrrr! At least the weekend is here.

sounds like some very poor training of their people and very poor record keeping or lack of being able to look it up on the computer, or just sheer laziness. She's prolly sayin 'not covered' cause it means she would actually have to get off her a$$ to do something LOL service certainly has gone out the window for most car dealers....guess I've been lucky enough to have an SA that looks beyond what i want him to look at to make sure there isn't anything that needs to be done....