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Discussion Starter #1
Good news and bad news. The dealer replaced both front struts n/c
The bad news, they put a note on the work order,
"Truck has spring extensions. Making front shocks fully extended. With non-factory parts added to suspension voids suspension warranty."

NOW WHAT DO I DO? I didnt think a 2" Level kit would cause such headaches!
 

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Thats wierd. What kind of leveling kit do you have? Did they warranty the struts completely (meaning you didnt pay anything?).
 

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That is crazy. They probably want to cover their butt so that they dont have to replace them again if they blow, which might happen since the stock struts are known to be crap. You could always try to get them on the technicality that the leveling kit does not "extend the spring" haha You should request proof about how the spacers directly caused the struts to go bad.

hope someone else can chime in with some info, good luck.
 

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Discussion Starter #5
spoonman said:
That is crazy. They probably want to cover their butt so that they dont have to replace them again if they blow, which might happen since the stock struts are known to be crap. You could always try to get them on the technicality that the leveling kit does not "extend the spring" haha You should request proof about how the spacers directly caused the struts to go bad.

hope someone else can chime in with some info, good luck.

I didnt think they effected the spring at all either?
I am still wondering if the spacers did cause premature failear of the struts though.
 

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Discussion Starter #6
I was actually very surprised they put the spacers back in. I though I would go to pick it up and I would have the horrible rake back and they would tell me they weren't allowed to do it.
 

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Magnuson Moss Warranty Act! If you mention it at a dealer service department, the tone of the conversation usually changes.

I'm not the resident suspension expert, but in my humble opinion, there is no way in hell a spacer could extend your stock spring...nor have I ever heard them refered to as "spring extensions"...thats just silly.
 

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Discussion Starter #8
Rhino404 said:
Magnuson Moss Warranty Act! If you mention it at a dealer service department, the tone of the conversation usually changes.

I'm not the resident suspension expert, but in my humble opinion, there is no way in hell a spacer could extend your stock spring...nor have I ever heard them refered to as "spring extensions"...thats just silly.

I had to sign the invoice to get the truck., will that screw me?
 

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midnightmadman said:
I had to sign the invoice to get the truck., will that screw me?
I dont beleive it constitutes an admission of guilt, and it's really besides the point. The burden of proof is on the provider of the warranty. If they cannot prove that an aftermarket part (or installation thereof) was the direct and absolute cause of failure for the manufacturers part, then they cannot deny you warranty parts/service. I suspect the service tech or rep. that wrote on your invoice was only doing what he was told. They warrantied your parts because they knew they had to...or they knew it was the right thing to do.
 

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Discussion Starter #10
When I showed the tech kid the spacers he was a little freaked out...
I don't think he even knows what they are and believed that was why the struts went.
I told him not to say anything about it, so they would cover them. I guess he must have been worried about doing it without telling anyone and compromised. Got them covered, but gave me a warning for next time.... I think, "he truly believes they damaged the struts"
 

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Can an automotive dealership void your warranty?


Understanding the Magnuson-Moss Warranty Act of 1975.
Nearly everyone has heard about someone who has taken a vehicle that has been modified with aftermarket parts to a dealer for warranty service, only to have the dealer refuse to cover the defective items. The dealer usually states that because of the aftermarket parts the warranty is void, without even attempting to determine whether the aftermarket part caused the problem.

This is illegal.

Vehicle manufacturers are not allowed to void the vehicle warranty just because aftermarket parts are on the vehicle. To better understand this problem it is best to know the differences between the two types of new car warranties and the two types of emission warranties.
When a vehicle is purchased new and the owner is protected against the faults that may occur by an expressed warranty - an offer by the manufacturer to assume the responsibility for problems with predetermined parts during a stated period of time. Beyond the expressed warranty, the vehicle manufacturer is often held responsible for further implied warranties. These state that a manufactured product should meet certain standards. However, in both cases, the mere presence of aftermarket parts doesn't void the warranty.

There are also two emission warranties (defect and performance) required under the clean air act. The defect warranty requires the manufacturer to produce a vehicle which, at the time of sale, is free of defects that would cause it to not meet the required emission levels for it's useful life as defined in the law. The performance warranty implies a vehicle must maintain certain levels of emission performance over it's useful life. If the vehicle fails to meet the performance warranty requirements, the manufacturer must make repairs at no cost to the owner, even if an aftermarket part is directly responsible for a warranty claim, the vehicle manufacturer cannot void the performance warranty. This protection is the result of a parts self - certification program developed by the Environmental Protection Agency (EPA) and the Specialty Equipment Market Association (SEMA).

In cases where such a failed aftermarket part is responsible for a warranty claim, the vehicle manufacturer must arrange a settlement with the consumer, but by law the new - vehicle warranty is not voided.
Overall, the laws governing warranties are very clear. The only time a new vehicle warranty can be voided is if an aftermarket part has been installed and it can be proven that it is responsible for an emission warranty claim. However, a vehicle manufacturer or dealership cannot void a warranty simply because an an aftermarket equipment has been installed on a vehicle.
If a dealership denies a warranty claim and you think the claim falls under the rules explained above concerning the clean air act (such as an emission part failure), obtain a written explanation of the dealers refusal. Then follow the steps outlined in the owners manual. However, if this fails, then phone your complaint in to the EPA at (202) 233-9040 or (202) 326-9100. If a dealer denies a warranty claim involving an implied or expressed new car warranty and you would like help, you can contact the Federal Trade Commission (FTC). The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To file a complaint, you can call toll-free, 1-877-FTC-HELP (1-877-382-4357), or use the online complaint form. The FTC enters Internet, telemarketing, and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies worldwide.
 

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I just had mine replaced at 10,000 miles and only had the truck 5 months....got the same BS from the dealer, but they replaced them.....They just want to hassle you.
 

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Discussion Starter #15
rgregory1965 said:
I just had mine replaced at 10,000 miles and only had the truck 5 months....got the same BS from the dealer, but they replaced them.....They just want to hassle you.
Did you have a level kit? did they re-install?
 

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midnightmadman said:
Did you have a level kit? did they re-install?
I did have the level kit...and yes they did re-install it.

The dealerships install the freakin level kits...and then give you crap when it comes time to replace them.
 

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Discussion Starter #17 (Edited)
Is there any chance that the shocks the put in are made better then the ones that came stock on the truck!??

Also, I dont have the large bumpstops, does anyone think I may have blown the struts because of that? I did hit a pretty big dip a few times fast...
The dealer said both shocks were leaking.
 

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Discussion Starter #19
I spoke with the tech who insatlled my struts. He told me if they blow again he will do it on the side for me. He said if it happens again he will install aftermarket if I want. I will just have to figure out what I want.
 

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it actually limits the travel so it should make them last longer!!
 
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