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Loooong story, but I hope someone can offer me some advise.
About one month ago, my wife was driving my one month old 07 LE with 2800 miles on it. She was stopped at a light and the light turned green. She went ahead. A 1992 coversion van ran a red light going perpindicular to my wife. The van hit my wife in the front of the Titan. The woman admitted (along with witnesses) that she was on the phone and not paying attention. She saw the red light and floored the van. My wife hit her head on the drivers side door where the seatbelt attaches. She had a concussion and shoulder pain.

Had the truck towed to a body shop attached to the Nissan dealership where I bought the truck. After taking my wife to the hospital, she started puking, I saw the truck, the entire front was smashed and the tow hooks severly bent. the body shop told me the repairs were mostly surface cosmetic(bumper, grill etc) and the repairs would take 5 days. I recieved a call 2 days later from the body shop and was told that there was some frame damage. They also told me that they were closing that location of the body shop due to location and lack of the town letting them put up signs. They have 3 other locations and they said they would flatbed the truck to another shop and them back when it is done. I was okay with that.

One month and several promised (but failed) delivery days later, I finaly recieved the truck back at 8:00 on Friday night. It was dark and I could not inspect the work. The manager of the body shop delivered my truck to me and told me that the steering felt a little stiff to him, but he did not know how it drove before. He said to drive it and look better in the daylight. He took off and I started her up, when I turned the steering wheel, there was a severe noise and griding sensation. The suspension feels wrong and the body work was awfull. THere are huge gaps between panels, clearcoat drippings on the hood, trim pieces missing inside and the engine runs rough. Rough enough that the mirrors shake. The truck was filthy inside and out. I called the body shop back and I was told that they would make it right. I then contacted the other drivers insurance and told them I wanted a new truck since I was not comfortable with this one. You know the answer I got. They said it was no where near enough damage to total the truck. The damaged was around $7k. That was before the other issues (steering, suspension and engine) It looks like I am going to have to contact a lawyer to get anywhere with this insurance co. I have made 2 payments on this truck with one of those months being in the body shop. I have 58 more to go. I do not want this truck anymore. Who knows how severly damaged it really is and what will show in time. I had the Nissan dealership do a loss value for it and was told it is worth at leat $4k less due to the accident. The insurance told me I could try for diminished value, but I do not want the $ I want a new truck to replace mine. I will get a lawyer if needed, but I do not know what that will cost me and if it will even work. It just makes me sick that this beautiful truck is in such bad shape now.

Am I wrong in wanting a new truck out of the deal? That is fuzzy now also since I cannot get one just like I have now. There is no option for the offroad package on the 08 LE's. That means no locking differential OR tires etc. I think they should throw in nav and dvd to make up the difference. What do you guys think? THanks for listening to me rant and rave about the whole deal. It just consumes me every day when I think about it. It is such a shame to have a Titan in the shape mine is now, especially one that is 2 months old.
 

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Discussion Starter #2
Loooong story, but I hope someone can offer me some advise.
About one month ago, my wife was driving my one month old 07 LE with 2800 miles on it. She was stopped at a light and the light turned green. She went ahead. A 1992 coversion van ran a red light going perpindicular to my wife. The van hit my wife in the front of the Titan. The woman admitted (along with witnesses) that she was on the phone and not paying attention. She saw the red light and floored the van. My wife hit her head on the drivers side door where the seatbelt attaches. She had a concussion and shoulder pain.

Had the truck towed to a body shop attached to the Nissan dealership where I bought the truck. After taking my wife to the hospital, she started pukeing, I saw the truck, the entire front was smashed and the tow hooks severly bent. the body shop told me the repairs were mostly surface cosmetic(bumper, grill etc) and the repairs would take 5 days. I recieved a call 2 days later from the body shop and was told that there was some frame damage. They also told me that they were closing that location of the body shop due to location and lack of the town letting them put up signs. They have 3 other locations and they said they would flatbed the truck to another shop and them back when it is done. I was okay with that.

One month and several promised (but failed) delivery days later, I finaly recieved the truck back at 8:00 on Friday night. It was dark and I could not inspect the work. The manager of the body shop delivered my truck to me and told me that the steering felt a little stiff to him, but he did not know how it drove before. He said to drive it and look better in the daylight. He took off and I started her up, when I turned the steering wheel, there was a severe noise and griding sensation. The suspension feels wrong and the body work was awfull. THere are huge gaps between panels, clearcoat drippings on the hood, trim pieces missing inside and the engine runs rough. Rough enough that the mirrors shake. The truck was filthy inside and out. I called the body shop back and I was told that they would make it right. I then contacted the other drivers insurance and told them I wanted a new truck since I was not comfortable with this one. You know the answer I got. They said it was no where near enough damage to total the truck. The damaged was around $7k. That was before the other issues (steering, suspension and engine) It looks like I am going to have to contact a lawyer to get anywhere with this insurance co. I have made 2 payments on this truck with one of those months being in the body shop. I have 58 more to go. I do not want this truck anymore. Who knows how severly damaged it really is and what will show in time. I had the Nissan dealership do a loss value for it and was told it is worth at leat $4k less due to the accident. The insurance told me I could try for diminished value, but I do not want the $ I want a new truck to replace mine. I will get a lawyer if needed, but I do not know what that will cost me and if it will even work. It just makes me sick that this beautiful truck is in such bad shape now.

Am I wrong in wanting a new truck out of the deal? That is fuzzy now also since I cannot get one just like I have now. There is no option for the offroad package on the 08 LE's. That means no locking differential OR tires etc. I think they should throw in nav and dvd to make up the difference. What do you guys think? THanks for listening to me rant and rave about the whole deal. It just consumes me every day when I think about it. It is such a shame to have a Titan in the shape mine is now, especially one that is 2 months old.
 

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I think the only recourse you have now is to make the body shop do it right. You cannot expect the other party's insurance company to total out your Titan since the repair work have already been paid for. Those were things that needed to be look at and negotiated before you agree to any repairs done. Sorry to hear about all this but just go back and make the shop correct anything you're not satisfied with.
 

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That is a tough one. I am not sure what your insurance is going to say or do. It is all on how you proceed. Keep cool and make sure you document everything. Documentation can go a long way in a case like this. I really doubt you can get a new truck if it wasn't totalled, but man it makes sense.
 

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well, first off, I am glad to hear your wife is ok from this accident... second, I would've gone with my own Insurance Co. first, giving them the info for the other person's insurance company. Deal directly with your own insurance company, they are supposed to be on your side, regardless of the cost of diminished value due to the fault belonging to the other party. In my own experience, I had 2 prior totals from collisions where it had not been my fault, in both cases, I went through my insurance co., had my inspectors and appraisers do the inspections and determine the total. Remember that their insurance company is going to save as much as they can, your's is supposed to looking out for you and no matter what happens, yours gets paid one way or the other... demand that your insurance adjusters and inspectors check out the repairs and let them determine whether it is back to specs or not... wish you luck with this...
 

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Gosh man I hate to hear that. Don't know what insurance YOU have, but when I had Nationwide, a woman from Ohio hit me in Myrtle Beach, SC. I'm from NC and she gave me a hassle paying the damages(a police report was filed and everything). Nationwide, upon my complaints, TOOK OVER! They fixed my truck to my liking, and then in turn, sued the woman and her insurance co for their reimbursement. I never had to go to court or anything. My rates never went up either. Maybe, contact your insurance co for advice, as long as they are not her insurance as well, because then they will only do what is best for them, not you.
 

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Sorry to hear about your situation.

The most you can hope for is to determine the cost of repairs to your repairs exceeding the loss that would be totalling the vehicle.

That being said, you would get the money, not another truck.

1. Document the timeline
2. Document the problems with the repairs
3. Contact your dealer to itemize and agree to the list and timeline to complete.
4. Contact Corporate Nissan IF the repairs are not completed as agreed upon.

Good luck.
 

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How come no one is asking about his wife? All we know is that she started pucking which is not a good sign.

What is the story? Is she okay? The truck can be replaced/repaired.
 

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Yep, I hope you haven't signed anything accepting payment from the other driver's insurance company. Injury accidents = litigation avoidance = $$$$ to avoid a trial for damages.

Get a personal attorney for advice on how to proceed.

I hope your wife doesn't have any long term issues as a result of this accident.

It's a shame you have to be continually victimized due to someone else's carelessness.

Best of luck to you!
 

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SCREW THE TRUCK!!!

HOW'S YOUR WIFE?????????????

You can always get the truck issues resolved later. Talk to YOUR insurance company! Mean time take very good care of your wife. It would be a lot worse if she can't be fixed! Head injuries can turn really ugly, really fast.
 

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Hope your wife is ok. If you already went thru the other persons insurance, you are probably going to have to continue with that insurance. You can either give this shop another chance or have another shop take a look at it to see what else is wrong with it. The insurance co. will probably have to come out to reinspect the truck for addt'l damages. I can't see them totalling the truck at this point unless they find some major things wrong with it.
 

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wow that sucks, hope your wife is ok.

I can't believe this truck doesn't have side airbags of any kind, that's crazy.

Good luck with your fight, i would tell the insurance company that you are not comfortable with this body shop and want to take it somewhere else, or you get a new truck. Have one of their adjusters or agents come out and look at the truck and tell them your expectations.
 

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Kronos1965 said:
Sorry to hear about your situation.

The most you can hope for is to determine the cost of repairs to your repairs exceeding the loss that would be totalling the vehicle.

That being said, you would get the money, not another truck.

1. Document the timeline
2. Document the problems with the repairs
3. Contact your dealer to itemize and agree to the list and timeline to complete.
4. Contact Corporate Nissan IF the repairs are not completed as agreed upon.

Good luck.
Lots of good advice here. The above is pretty clear and important. You may in fact be forced to hire an attorney, and you will likely get what is fair. (Fair in this case is " restored" back to prior to accident status of truck. Not possible, but that is the courts target.) I would start w/ advice from YOUR ins co. Then an attorney if must. (Our system is so broken, that you have to feed the sharks who broke the system in the 1st place).

I know your wife is fine, but I wouldn't hesitate to bring up her "headaches" and that you may go see a physician if "things don't quickly improve". Let them define "things". Threats don't help alot in these cases- the ins companies don't care if you sue them. They care of they will loose. Believable threats may help- so be calm and sure of yourself.

A truck w/ just 2 payments paid is tuff to "restore" mentally.
 

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first off i hope your wife is doing well. being a titan owner and also doing body work for a living i hate to see someone fix a titan and not make it right. dealing with any ins. company can make you want to pull you hair out. i deal with them everyday. first off there are no nissan specific body techs. they arent factory trained. trust me. at the most they may have taken an i-car class and the managers and writers at the bodyshop take the same class and the dont know s*&^ about cars. in my opinion you need to take the truck to another bodyshop and have it looked at VERY closely maybe even a few body shops to see if they have the same opinion. your ins.company may help you since they are the ones that have a real interest in the truck. i can say that i have never seen anyone get a new vehicle because of something like this. they always try to make things right or atleast what they consider right. the best advise i can give you is to take plenty of pictures and if you already have pics of your truck to show them what it should look like that would help alot. always remember to if the bodyshop doesnt want to deal with you and they make you talk to the ins comany everyone has a boss. dont be afraid to climb the ladder. do lawyers help i cant really say. i have heard of people getting lawyers but never seen the outcome. i would try for the diminished value of your truck couldnt hurt. something wlse to think about is medical bills lawyer could help with that. if you have any questions about the inner workings of a bodyshop let me know i will be more than willing to help. :cheers: to a speedy recovery for your wife and resolving this mess
 

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Titan4mde said:
Gosh man I hate to hear that. Don't know what insurance YOU have, but when I had Nationwide, a woman from Ohio hit me in Myrtle Beach, SC. I'm from NC and she gave me a hassle paying the damages(a police report was filed and everything). Nationwide, upon my complaints, TOOK OVER! They fixed my truck to my liking, and then in turn, sued the woman and her insurance co for their reimbursement. I never had to go to court or anything. My rates never went up either. Maybe, contact your insurance co for advice, as long as they are not her insurance as well, because then they will only do what is best for them, not you.
You need to call Your Insurance Co. and let them handle it. That's what you pay them for. :cheers:
 
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