When I had my 07 SE, the tires wore uneven and looked terrible after 20k despite 2 alignments and driving like grandma. I found out without cam bolts its difficult to get a TRUE alignment. I filed a complaint and at 1st the denied me so I contacted BBB. When they called me back I said a few bolts and install is nothing compared to the lose of business and would be the least they can do as I am out money for tires. They sent me a checkfor $300 to cover the cam bolts and labor at my Nissan dealer. When I traded it in for my 2011 I told the dealer to put them on as part of the deal or I was not buying the truck.The wheel alignment on my 2010 4x4 Titan with 11K is off, so i take it to get aligned. The Nissan dealership near me tells me that they don't have an alignment machine for the Titan/Armada, but I can go to their sister Chevy dealership. The Chevy dealership tells me that they can't align it to factory specs without a new cam bolt kit. I go ahead and get it done with new parts from the original Nissan dealership that didn't have the alignment machine with the expectation that Nissan would cover the cost of the cam kit under warranty. I figured wrong and had to pay the Chevy dealership for the parts and install. When I call Nissan USA to explain the situation, they tell me "too bad" I should of gotten the alignment done at a Nissan dealership.
I am probably screwed, but I am writing a letter to Nissan USA to ask how a Nissan dealership doesn't have a wheel alignment machine for a product that they sell and warranty. That's customer service for you!!!