Nissan Corp. Consumer Relations Reps/Managers

smlatino · Jul 22, 2004

Just thought I'd start a thread that names the Nissan Corps. customer relations reps and/or managers and your experience with them. These are the people you deal with when you file a claim about your vehicle (1-800 line). Not looking for dealership or service manager experiences.

I'll start by saying that I dealt with a particular manager named Jeff (or Geoff) and he tried his best to get rid of me without admitting any fault on Nissan's part. He accused me of driving through "rough conditions", which caused my truck to consume water on the floor board. I admit it, we have some huge potholes in New Orleans, but c'mon! After my truck was in the shop for 29 days he finally offered to issue a gold preferred service maintenance package for me. I really get the feeling that these reps are there simply to collect a check, and couldn't care less about Nissan or their reputation. Just my feeling.

bestatchess · Jul 22, 2004

I think this is a great idea for a thread.

Doghouse · Jul 23, 2004

Nissan reps. I have used:

Marcel - Not bad
Racquel - Very nice and interested in my problems and solutions.
Evia - Very Nice!! wish I could have her all the time. Excellent CS!
Adam - Worthless POS who should not be allowed to answer phones
Tiffany - Nice understanding and willing to look up information and ask around for answers. Second only to Evia.

Still thinkin · Jul 23, 2004

I am at 37 days without my truck still no fix in site.

I dealt with Jason, employee #303
No help at all.Offered to have his supervisor call me back
the next day and no one bothered to call.

stevemis · Jul 24, 2004

Of all the people we've dealt with in Customer Service, Kim seemed to be the nicest.

Nobody at Customer Service would actually *do* anything, but at least Kim was nice about it. I suspect Kim is a second tier representative.

Should your case progress to the "Arbitration Department" my only advice is to get an attorney and have them handle it from there.

-Steve

homer · Jul 25, 2004

I had a bad service department experience and called consumer relations, dealt with someone named Erin. Very sweet and pleasant, but also as useless as tits on a bull.

waitingfortitan · Jul 26, 2004

Erin - useless, no follow up to numbers of calls, nice but useless
Cicely - useless, no help
Jay - useless, no follow up as promised

There where a few others that I do not have names for however all where consistently useless with regards to problem resolution - some where just nicer about there time waisting uselessness than others.

kbutton · Aug 22, 2004

Celia - no help
Peter - so far - no help - doesn't call back either

I think they are trying their best to stick me with the truck rather than take care of all the service problems and make sure I am happy.

LuvMyTitan · Aug 23, 2004

homer said:
I had a bad service department experience and called consumer relations, dealt with someone named Erin. Very sweet and pleasant, but also as useless as tits on a bull.

Tits on a bull..... :jester: :jester: :jester:

Sad but true

Robbs · Aug 23, 2004

Erin???

LuvMyTitan said:
Tits on a bull..... :jester: :jester: :jester:

Sad but true

Was Erin a man or woman. I had a guy named Erin and he sucked. He kept repeating "Nissans official position is to repair your vehicle." I expressed my concern that Nissan had tried(service dept+tech line) and that they were 0-10 fixing it and that Nissan had an official postion that they could not deliver on. But the answer was "Nissans official position is to repair your vehicle." Would not discuss the matter or concern in any way.

Robb

LuvMyTitan · Aug 23, 2004

Robbs said:
Was Erin a man or woman. I had a guy named Erin and he sucked. He kept repeating "Nissans official position is to repair your vehicle." I expressed my concern that Nissan had tried(service dept+tech line) and that they were 0-10 fixing it and that Nissan had an official postion that they could not deliver on. But the answer was "Nissans official position is to repair your vehicle." Would not discuss the matter or concern in any way.

Robb

Don't know, I was just being facetious. However, since Homer said Erin was sweet and pleasant, I hope Erin was a gal!! :jester: :jester:

HVACman · Aug 24, 2004

homer said:
I had a bad service department experience and called consumer relations, dealt with someone named Erin. Very sweet and pleasant, but also as useless as tits on a bull.

or 'tits on a nun'. :jester: :jester:

homer · Aug 24, 2004

Definitely a woman! Very nice on the phone, but useless when it came to resolving my dealer complaint. :crying:

FLfinfan · Aug 25, 2004

All these people are.... are a buffer zone between you and the slap ****s at Nissan. They are there to make you feel like someone is listening but in reality the do NOTHING. They are the moat that keeps the mongal hordes from the gate. Heaven forbid Nissan would actually do something besides collect money.

ZubbyZu · Aug 25, 2004

Just a waist of time and energy calling the 800 number. Might as well replace the agents with voice mail. Nissan and customer service is like oil and water.

Wolfhound · Aug 25, 2004

Spoke with a rep named Yolanda. She was very nice and even followed up and returned my call on a fax I sent her, but couldn't offer any advice on how to get the issues resolved with my truck other than to repeat that the problems I am experiencing are covered by the warranty and Nissan will fix them. When I explained to her that the dealer is putting the ball in Nissan's court for items such as non functioning center seat belt, ticking from the left side passenger compartment, etc., she said I should keep trying new dealers until I find one that can fix the truck

devil_fish03 · Nov 23, 2005

Tanyaetta - Won't Return Calls
Rishi - Answers Phone, But Delegates To Other Reps.
Ruchi - Appears To Have All The Answers I Don't Want. The Latest Was To Try A Different Dealer. Thanks For Your Expert Opinion.

Deepwater · Nov 23, 2005

I've been dealing with the top dog at Consumer affairs.
I had to deal with him on my buy back of my 04 Titan, and most recently with my 05, All I can say is that Nissan is and should loose customers due to the VERY poor handling BY THERE OWN PEOPLE at Consumer affairs.

I have never talked to so many flat out rude people that just dont care about the problems with your truck as those that work there!

And it starts at the top!
My current problem with my 05 that I have been trying to get some help on was with all of my doors freezing up and not being able to enter the truck!
I Had to get in through a window last week! :huh:

If your lucky enough to get into the truck the doors will not latch shut! You can ban them shut as much as you want they wont close untill the doors warm up from the heater being on high!

Anyway I did not want to deal with this guy again but had know choice. He is the top man in Consumer affairs. AND HE SUCKS!

After telling him about my doors and my two year old girl crying outside in the parking lot because she was cold and we could not get into our truck for atleast 20 min! It was about 6 degrees outside with 20 to 30 mph winds. And after I did get in the truck the doors would not shut. We had to hold them in and tried to lock the doors so that we could make it home.
Once home the doors would not unlock and we all were trap in the truck untill the doors got warm and they would unlock and open.

This main man at the top told me that Nissan would not fix my truck for this!

I gave him the new updated parts with numbers which are the new ACCUTORS and Locks to fix this problem. He said he dose not care about the parts, he's not letting the dealer put them in! And he was yelling at me!
And then he hung up on me!!
My dealer said all they could do for me is to spray some lub in there. :huh:
What a joke! He dosn't care if me and my family are freezing up here trying to get into our $42k truck.
They have the parts they just wont put them in.:huh:
A friend just got his done last week he waited about 3 weeks for the parts but he lives in another state so I cant bring my truck there to get it fixed.

HIS NAME you ask????? DAVE LAMONE HE Sucks Big Time!

I think they should fire everybody and start over.
Sorry for the long rant I'm just worked up about it.
Deep.

blkbubba · Nov 23, 2005

Adam sucks!!!! He's literally the stupidest person I've ever had a conversation with in my 29 years of life!!!!!

Old Speed · Nov 24, 2005

ill tell ya. i have called my nissan rep NIMI. i got 1 call back 1 week later that was 5 days later then promised since then i have been calling 2 times a week leaving messages every time with no call back.. and my attorney sent a letter then still NO CALL BACK but last week (7 weeks later) he got a fax saying they will gimmie money for my probs and im fine with that my attorney promptly(2 hours later) faxed them back and called and leaving a message saying i will accept the deal. well 1 week later still nothing.

i dont know how nissan can do this but there customer service SUCKS!!!! the worst i have ever had.. i think nissan drills into them that NISSAN is always right NOT the customer. it puts me in a very bad position.. i don’t know if ill ever buy another nissan ever again.

Nissan Corp. Consumer Relations Reps/Managers

smlatino

bestatchess

Doghouse

Still thinkin

stevemis

homer

waitingfortitan

kbutton

LuvMyTitan

Robbs

LuvMyTitan

HVACman

homer

FLfinfan

ZubbyZu

Wolfhound

devil_fish03

Deepwater

blkbubba

Old Speed

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