I just wanted to warn as many people as possible about doing business with 4wheelonline.com
Here is my reason why.
On the 19th of last month I placed an order for 4 wheels for my Titan.
On the 22nd, 3 wheels were delivered. I immediately called 4wheelonline to find out what was going on. I was told that FedEx had lost a wheel and a new one would be shipped out in a day or 2. I waited until the 26th to call and check on my last wheel. When I called that day, I was asked to email pictures of the boxes juat how they had arrived. I emailed the pictures and asked when my wheel would be shipped. Again I was told in about a day or so, my wheel would be shipped. Called again on the 29th. This time I was told that they were waiting on FedEx. They had issued a claim with FedEx, and would ship my wheel in a day or two. (You starting to see a pattern here?) A few times in all of this, I had called and the person I was dealing with was on another line. I left my name and number not once was a call returned. So, today I decide to call again. I finally get a supervisor on the phone. He tells me that they are waiting for a claim to be paid before thay can ship out my replacment wheel. He was however nice enough to offer to let me pay for a new wheel and have it shipped today. But they can't ship me a wheel until thay get the claim paid by FedEx.
So I asked the supervisor, why is it ok for me, the customer, to be out the money for the lost wheel but the company could not ship the wheel without being paid. He reassured me that my money would be refunded and to not worry about it. They sure want me to have my money out in limbo over the lost wheel, but they will not send another wheel until they are paid. Anyway, I contacted FedEx today about the issue. They were extremely helpful. They gave me the claim number for the lost item, the date and amount that were paid on that claim. So I called 4wheelonline back to see what lie thay would tell me this time.
I get someone on the phone, of course the supervisor is busy, and he asks about the reason I'm calling. He pulls up my order and tells me that they are waiting for FedEx to pay the claim. I tell him that I have the claim number and the date and amount that was paid. He pauses for a second, then tells me that the claim was paid to the distributor. They have to wait for the distributor to pay them so they can send it out.
All I have managed to do was get pissed off and continue to wait for my 4th wheel. I hope this post prevents a fellow Titan owner from having to deal with something like this.
Here is my reason why.
On the 19th of last month I placed an order for 4 wheels for my Titan.
On the 22nd, 3 wheels were delivered. I immediately called 4wheelonline to find out what was going on. I was told that FedEx had lost a wheel and a new one would be shipped out in a day or 2. I waited until the 26th to call and check on my last wheel. When I called that day, I was asked to email pictures of the boxes juat how they had arrived. I emailed the pictures and asked when my wheel would be shipped. Again I was told in about a day or so, my wheel would be shipped. Called again on the 29th. This time I was told that they were waiting on FedEx. They had issued a claim with FedEx, and would ship my wheel in a day or two. (You starting to see a pattern here?) A few times in all of this, I had called and the person I was dealing with was on another line. I left my name and number not once was a call returned. So, today I decide to call again. I finally get a supervisor on the phone. He tells me that they are waiting for a claim to be paid before thay can ship out my replacment wheel. He was however nice enough to offer to let me pay for a new wheel and have it shipped today. But they can't ship me a wheel until thay get the claim paid by FedEx.
So I asked the supervisor, why is it ok for me, the customer, to be out the money for the lost wheel but the company could not ship the wheel without being paid. He reassured me that my money would be refunded and to not worry about it. They sure want me to have my money out in limbo over the lost wheel, but they will not send another wheel until they are paid. Anyway, I contacted FedEx today about the issue. They were extremely helpful. They gave me the claim number for the lost item, the date and amount that were paid on that claim. So I called 4wheelonline back to see what lie thay would tell me this time.
I get someone on the phone, of course the supervisor is busy, and he asks about the reason I'm calling. He pulls up my order and tells me that they are waiting for FedEx to pay the claim. I tell him that I have the claim number and the date and amount that was paid. He pauses for a second, then tells me that the claim was paid to the distributor. They have to wait for the distributor to pay them so they can send it out.
All I have managed to do was get pissed off and continue to wait for my 4th wheel. I hope this post prevents a fellow Titan owner from having to deal with something like this.
