Beginning to question dealer service...

titanmoon · Jul 15, 2006

2 weeks ago, I had an oil change at the dealer. When I got home, I noticed an oily palm print in the front center of the hood. I carefully wiped it off. The next day when I washed the truck, I saw a dent in ther hood where the palm print had been. Apparently they did not want to press on the bug deflector so instead they press on the flat (weakest) part of the hood with a single palm to close it.

I can't prove they did it, so I had paintless dent removal service take it out.

Last week, my left back door cable disconnected. Both rear doors worked very hard since the dealer replaced the cables last winter for the freezing door TSB. The cables apparently were not installed right the first time but they said they just need to break in from being new.

When I picked up my truck it hat a 2" long scratch on the left front fender.
Dealer got me another rental and repainted the fender.

When I picked it up, I could not see the quality of the repair too well because it was raining and dreary.

Today as I was hand washing the truck I see paint overspray on the front bumper, grill, and driver door. I could see the whole upper surface of the bumper scratched from where they had tried to remove the overspray.

I was afraid to take it back again- what would they damage this time-I used Turtle Wax chrome polish to remove the overspray from the bumper & grill, and clay bar to remove from door.

DelawareDon · Jul 15, 2006

Have you ever considered taking pictures for documentation, and starting to work your way up the chain of command....starting with the District manager?

baseballfanz · Jul 15, 2006

I usually drop my hood from about 8 to 10 in. up. A few folks have reported two small dent in the hood by closing it and trying to push down on it to close.

jabez · Jul 16, 2006

Change dealers immedately!

QShip · Jul 17, 2006

Go somewhere else!

sudden urge · Jul 17, 2006

I just drop the hood about 3" and it closes very easily. Absolutely no reason to push down on the hood.

P's Titan · Jul 20, 2006

id go with a different dealer, also document and take pictures from now on.

DRTYAZN · Jul 20, 2006

You just have to stay on top of them, and like already said, use the chain of command, take the problem up until it get's solved. They are to provide a service since they are the dealership, which can always be obtained elsewhere, if they do not meet a high level of customer satisfaction. I had a similar problem with the first service I had performed on my new Titan, after 4000 miles. Basic oil / filter change w/ inspection and lube. Well, I get my Titan home and parked in the driveway. After half an hour, I come out to the driveway and notice an oil spot on the ground, under the engine. The idiot that was responsible for changing the oil filter allowed the excess oil to run down the filter ramp on to my skid plate, then replaced the skid plate piece under the filter without cleaning the spill up. Needless to say, not only did I have oil on my driveway, I had oil spotted underneath from the oil pan all the way to my rear axle. I was pissed off, drove back to the service department, chewed out the service supervisor, showing him the mess, and demanded for my truck be cleaned up. He drove my truck into the wash rack, had the filter guy come and wipe the skid area clean, then two guys steamed the undercarriage while I stood watch. The supervisor apologized for the inconvenience, but I made sure he understood how unsatisfied I was. Within two days, I recieved a call from the Nissan service review people, and I made sure I explained my dissatisfaction to them over the phone. My next service will be in a couple of months and I expect it to be a better experience, or else I will be taking the matter to the person above the service manager...then even jumping to the other Nissan dealership to have my service performed...

Beginning to question dealer service...

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